I’m writing to thank you and your team of installers for a job well done. The size of the job was 30 squares. The crew completed it in three days and in 30 degree weather. Not only does my roof look awesome but the installation team had meet and exceed my expectations for customer satisfaction.
I signed the contract with Interlock on November 4 and the installation began on December 4. One day after the first snowfall of the season. The installation crew (of 4 men) went to work removing the snow from the roof before starting the task of installing the Interlock system over my existing asphalt roof. The existing asphalt roof was original to the house and was only 14 years old. Several years earlier, it had started to show signs of curling and was now beginning to disintegrate leaving black stains on the lower trim boards and grit on the steps.
The team arrived at 7:30am and promptly got to work. They worked well into the evening (5:30pm). They rarely took breaks. They worked like bees in a hive with everyone knowing his job.
It was dark by the time they left and as I mentioned earlier, they had to shovel the snow off the roof, which in turn went on to the ground piling up in front of the garage doors and the other doorways. Prior to leaving the site for the evening the crew did a quick clean up of the area, including shoveling out the entrance ways and the garage doors. Needless to say, I was impressed with the attention to these simple customer focus details.
Since completion we have had several major snow storms in a short period of time. On the news, people were worried about ice dams and the possibility of roofs collapsing from the weight of the snow. My neighbors took out their snow rakes to prevent potential problems; however, I didn’t need to take such action as the snow just slid off my roof.
Many of my neighbors have commented on how nice the house looks with the new roof. One neighbor noticed that my house did not have now on it when all the other houses in the neighborhood did. He was so impressed with the Interlock Roofing System that he and his brother in-law came to look at it after discussing it at Christmas dinner.
Thanks again for a job well done. Everything you said exactly how the job was executed which is a rare pleasure.
Submitted on www.newenglandmetalroofing.com
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