I just wanted to take a moment to commend Interlock on a great product and thank you personally for your follow through after installation. I am pleased with the roof overall because it’s good looking and works well. I get compliments about the new roof frequently. The description you provided of what to expect from beginning to end and what was delivered was consistent. This is such a simple thing to do but a surprising number of companies simply don’t execute on their promises so I was pleased with the end result Interlock provided.
The crew that removed my old roof and installed the new one was courteous and professional. They did a good job of cleaning up the job site each day and obviously take pride in their work.
The only thing I would say was a drawback is that I had filled out the customer satisfaction survey before the dumpster was removed from my front yard. After the dumpster was removed I discovered two long indentations on my front lawn over a foot deep caused by the weight of the fully loaded dumpster. When I called you about it, you said you would correct it and now it has been corrected. This sort of customer service is what really separates companies that are in it for the long haul. I appreciate your follow up and the fact that you were able to correct the only item where I was not completely satisfied.
I recommend Interlock to anyone considering a roof replacement based on the merits of the product alone. I had done a good amount of research in Consumer Reports on the longevity of different roof types as you know so there was no question in my mind that I wanted a metal roof but I didn’t know how nice the end result would turn out. Your product combined with outstanding customer service is an unmatched offering. Consider me a reference for other potential customers curious about the experience they had with Interlock
West Hartford, CT