Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We were having multiple issues with our asphalt roof on our home in Maine and needed to get it fixed. I was constantly nailing back falling shingles, and we had multiple water leaks, so we decided to get a whole new roof, and we decided to go with a metal roof. Just as an FYI, our metal roof was just finished a few months ago, so I cannot speak for the longevity of the roof, but I will try to give you an idea of how good the process of getting this project done was with Interlock. Anyone who has had to deal with a major home project and contractors in their home understand what I mean, so here goes…
We were looking into a few companies, but after meeting with our sales rep Mark and his explanation of the interlock product and process, we decided to go with Interlock and what a great move that was for us! The process of getting an appointment for our sales rep to show the product agree to the job, get a start date, secure financing, and final completion could not have been easier. First off, there is no “hard sell” pressure, just lots of information about metal roofs, Interlock’s system and the lifetime warranty. There are a lot of people making this happen, and every one of them that we dealt with was pleasant, courteous and very helpful.
Claudette started the process by sending information and a sales rep who would be calling on us. She was very responsive, and we got that info back in no time and with an appointment to meet with Mark.
Mark was our sales rep, and he was extremely knowledgeable about the Interlock product, metal roofs in general and the process that would occur to get us from start to finish. Mark has a very friendly and outgoing personality and had an answer to every question we asked of him. Mark was always readily available to us for any of our questions throughout the whole process and followed up after the roof was completed to make sure that everything was to our liking.
Drew is the finance guy, and he couldn’t have been any nicer or more efficient than he was with us. He made the whole process very simple and easy to do. He was also readily available to us at all times.
Jennifer is the office person who coordinated the whole thing. She kept us informed every step of the way, from material delivery to dumpster drop off and pick up to when crews would arrive and everything in between. She was always very pleasant and helpful and, again, always available if needed for questions.
The crews that we had working on our house were awesome. They were on time and worked their tails off from the minute they got to the site until it was too dark to see. They were so respectful of our home and the property and cleaned up every night before they went home. I cannot say enough about the work ethic and quality of work they performed. Working on a roof in Maine in February is no easy task, but these guys and gals made it look easy.
Thanks to the whole Interlock family for providing us with a fantastic looking along with a very functional roof that is guaranteed for a lifetime! It is a tremendous sound when the snow comes thundering off the roof, leaving no snow or ice buildup!! We would highly recommend Interlock to install your metal roof.
Services: Attic venting repairs, Attic venting, Roof installation