Salem, OR Aluminum Shingles Review: Interlock Roof System Leak, Warranty Claim, and Full Replacement Success

Update on my Interlock Roof System. I encourage you to read all of this review, because it has a very important element to it, and it might surprise you.I had the roof installed 2 years ago, & as noted in my original review below, the subcontractor at that time was less than attentive. Turns out, his crew was, too. In late 2020, there was a pretty significant leak into the kitchen from the sola tube, which prompted a repair call. The responses from customer service were a bit iffy, but Ivan (super knowledgeable guy) came out to inspect the leaks. At that time he also investigated the leaking behind the gutters & facia boards that had been happening right from the beginning. Apparently there was excessive condensation happening above and below the waterproofing, & it was a mystery why that was happening. It took two attempts to fix the leak into the kitchen, & a few more inspections to investigate the failing roof. There several visits and emails, & finally, in early 2021, I found it necessary to formally executed a warranty claim on the roof to HQ in Canada. I expected resistance.Here is the great part. Not only did Interlock Roofing take my warranty claim seriously, having Ivan come back yet again & open up a portion of the roof to inspect further; Mr. Yvon Giroux, VP of Installation in Canada, decided to have his best crew come out & completely tear off not only the Interlock Roof, but the asphalt roof underneath it as well, & start from absolute scratch. A fully new installation.To no one’s surprise, they found mistakes were done by the first subcontracting crew (who didn’t work for Interlock very long that year). I can tell you, the crew that came out last week were top notch. I haven’t seen that amount of dedicated hard work in a very long time. It was obvious right from the start this crew was knowledgeable & well polished.I am so impressed with the Interlock Roofing System, the Company, and their integrity! The tear off, any repairs, & full installation was done in 2 days. Right after, we had several days of heavy rain. Not. One. Drip. Anywhere.The roof is even more attractive and beautiful than before. Interlock earned every one of their 5 stars. The roof is amazing, and I am one very satisfied customer.**Original Review**The roof is amazing. It looks great and the neighbors compliment it all the time. Big bonus is I have hardly used my air conditioning at all this year. What Interlock told me appears to be pretty spot on as far as the roof keeping the house cooler during hot weather. And finally, I really enjoy not having to get up on the roof several times a year to maintain it, knowing it is going to outlast me.The company was very gentle with us when we asked to postpone our fall scheduled installation for a few months due to a series of deaths, and as soon as weather permitted in the spring, we had the roof installed.The only thing that I was not thrilled about was when the installers arrived, I found out they were not employed by Interlock, as we were led to believe when we signed the contract last year. Quite honestly, had I known the installation was sub-contracted out, it would have been a deal breaker and I wouldn’t have signed the contract. The sub-contractor was often busy with his other business needs and wasn’t always on site during the installation. I understand his crew might only work on Interlock installations, but the owner of the contracting business was not solely dedicated to Interlock. He was a really nice guy, but not super attentive to my questions or concerns, which came back to haunt him later. I had requested a customer service follow-up after the installation that took a couple of months to have my concerned addressed fully.The reason for 4 stars instead of 5 was the sub-contractor instead of employees for the install, and the fact the customer service response was pretty slow. In the end, Interlock made good on everything. I still recommend them as a company, and I definitely recommend the roof.

Services: Roof inspection, Roof installation, Roof repair