Plaguing issue of a moss growth problem
Dear Interlock Industries, We knew that someday we would need a new roof. We had been considering various roofing materials as we have a concern about a plaguing issue of a moss growth problem as a result of fir needle build up. We had to go on the our roof at least one to two times and sometimes more often a month to blow off the roof as the needles would collect everywhere and build up in the roof valleys; plus the additional time necessary to remove the moss. We spent way too much time on the roof. We happened to see the Interlock aluminum roof system and after speaking with staff and our friends and doing some research, we made the decision to have your roof system installed this past fall. We want to let you know that we are happy with the product as well as the style we selected. We had the deep charcoal grey slate profile installed on our traditional style home. It looks great! Many of the neighbors have commented on how nice it looks. They first thought it would be too commercial looking, but once they saw the end product they were impressed. All the staff from Robin at the Clark County Fair exhibitors’ booth, Mike Rasmussen, Divisional Sales Manager, as well the roof installers were very professional and good in explaining the product, what was involved in the installation, as well as being responsive and open to addressing our questions, comments and concerns. Once the product was ready to be delivered the installation date was confirmed. The installers arrived early on that date and started in on the job. They were diligent on the installation. They did clean up at the end of each day. They were open and encouraged questions and any comments we had. If there was something we noticed that was not quite right they would check and correct. They were as concerned as we were about a quality job done right. The roof does well as the valleys do not collect needles anymore. The only concern/complaint is that the needles do get caught in the interlock sections particularly when it is raining and windy making it difficult to remove them. We have had a lot of rain since the roof was installed so we have not had a chance to really remove the needles. Hopefully once the roof and needles dry out; it will be easier to remove them. But it does appear that we will not have to go on the roof nearly as much as in the past.
Sincerely, Miguel and Linda C.
Brush Prairie, WA
The installers did an excellent job and worked very hard
Customer Satisfaction 5/5 The installers did an excellent job and worked very hard.
Submitted by homeowner
Brush Prairie, WA