This letter is written to inform you of my recent installation experience with your company. As a former Regional Sales Manager for 22 years in the Northeast US, I believe I can speak from experience when it pertains to customer service, customer relations and more importantly, customer satisfaction. That being said, I offer the following comments for your review:
Interlock Industries employee, Vitale Sukhovtsev, was my main contact and installer throughout the entire roofing process. Although Mr. Sukhovtsev is deaf, we established an immediate rapport. Communication between us was never an issue. I found Mr. Sukhovtsev’s work ethic, professionalism and craftsmanship to be exemplary. He was prompt, courteous and meticulous in his craft. It was impressive to see someone who took such pride in his vocation. He is a great ambassador for your company and he has made my experience with Interlock Industries a very positive one.
In closing, based upon the installation process, I look forward to a high performing and maintenance free roof. Should you have any questions regarding the aforementioned, please feel free to contact me directly at home (978) xxx-xxxx.
Sincerely,
Michael Gauthier
Georgetown, MA
