The roof has been fine; we have no issues

Critical: Professionalism, Responsiveness

My husband and I purchased a home with an existing Interlock roof from his parents this past year. The roof has been fine, we have no issues. However, we are looking to add an addition to our home and because interlock requires their staff to perform all work on the roof because of the warranty we contacted them regarding this. My husband has attempted to reach Interlock for the past 1-2 months with out any call back from anyone. He just keeps getting the front desk secretary that answers the phone and takes the message. He has even requested to speak with the supervisor of the Sharon branch, but again with no call back. I have never experienced such a terrible customer service experience from a company. I do not recommend pursuing a metal roof with Interlock for the fear that if you had a problem with your roof, you may not get in touch with anyone to repair it. If you do proceed with Interlock, prepare yourself to have to call them multiple times per day every day.

Update: I received a call back from Interlock today after receiving my google review. Thankfully, they have begun to work on my outstanding issue.

Service: Roof installation