Our experience having our Interlock roof installed was exceptional. It was installed during the hottest days of the year, and none of our neighbors could believe the installers were working so hard during the hot, muggy weather. They finished several days ahead of schedule, and left the yard clean and neat, even after a complete tear-off of three layers of roofing. One day during the installation, we had a rain storm, and the installers all took shelter in their vehicles. I noticed that we had a leak in a spot that had clearly had leaks before we bought the house. When I pointed it out to the installers, they went up the ladder in the pouring rain, found the cause of the problem (which, again, was a pre-existing problem, not one due to the Interlock installation) and fixed it on the spot. The service was exceptional.
First off the installation crew was great! They worked very hard, took short breaks, and completed the job very efficiently. Greg Weber, our sales representative, told us an Interlock Roof was more energy efficient than asphalt, and one of the major things we noticed over the years is how much cooler our home office upstairs is in the summertime and warmer it is in the wintertime. It’s a dramatic difference from our old, asphalt roof. We have had a few neighbors even question why we invested more in an Interlock roof than a typical asphalt roof, and we always smile and say, “Everybody complains about spending money. Do you want to complain about it once, or multiple times, and do you want to be all in to have the best, or not in, and hope for the best.”
We purchased our Interlock Lifetime Roof in June of 2014. We are very happy with the look, durability of the material, and finish. After a snowfall, the heat of the sun will warm the roof and allow the snow to shed from the roof. We have a great sense of security knowing it can withstand higher winds than conventional asphalt. In fact, our neighbors lost many shingles in the last major wind storm and our Interlock roof proved to be the high wind resistance product it is with all shingles intact. We love the fact it’s more reliable and has peace-of-mind knowing it has lots of longevity and will look brand new not only now but down the road. We also received a discount on our homeowner’s insurance. Overall, we were very satisfied with our sales representative Greg Weber, the company, the service, and the product.
We visited the booth Interlock had at the Remodeling Show at State Fair Park. We got a lot of excellent information there and left our number for a call-back. We did receive the call back promptly and got an appointment right away. The estimator showed up on time and thoroughly explained the process, the product choices and the costs. We signed up for a new metal roof that evening because the advantages were so many and the expense over time was not much different from regular shingles. This metal roof will probably outlive us! The actual work didn’t start for about two months because the company is very busy, but removing the old layers of shingles was the first process. This was done in a day and the waterproofing membrane went on. The roofing materials were supposed to be delivered in a couple days, which unfortunately didn’t happen.
The actual work didn’t start for about two months because the company is very busy, but removing the old layers of shingles was the first process. This was done in a day and the waterproofing membrane went on. The roofing materials were supposed to be delivered in a couple days, which unfortunately didn’t happen. Instead, a heavy, rainy week intervened and we did get water in our kitchen. It took a while to get someone to call me back and that was frustrating because it damaged our kitchen ceiling. Ultimately, though, I did get a call and the work was expedited to the following day. The roofers did the entire install in one day and did a great job. The roof is beautiful and we have many people stopping and looking at the wonderful work and superior materials.
I know the company will honor their promise to pay for the damage to the kitchen. Once that is done, all is well. The experience wasn’t perfect, but it was as close as mother nature and shipping glitches allowed.
We are well pleased overall.
George E. and Joy N. Milwaukee, WI