We suffered a house fire that destroyed a large portion of our home
Positive: Professionalism, Quality, Responsiveness We suffered a house fire that destroyed a large portion of our home. After researching multiple metal roof options and comparing quotes from three different installers we selected Interlock without hesitation. The product design was important to us and we were impressed with the materials and finishes and believe it will last a long time. The slate styling was a definite upgrade for our roof. It sheds snow easily and completely and still looks new after two years so far. The warranty offered speaks volumes for the company. We have already recommended this roof to friends and I saved some scraps from the installation to show them how unique the design is! Services: Roof installation, Roof repair
It doesn't look like a metal roof
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Thank you Interlock for our beautiful new roof! Installation was great from start to finish. We have lots of neighbors walking by and saying “wow” and that it doesn’t look like a metal roof. We are so happy to have our “forever” roof and to never have to re-roof again! 😀 Only wish we had done it SOONER!
The salesman was amazing; there was no pressure
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I was very impressed with this company from beginning to end. Johnathan, the salesman was amazing, there was no pressure, and he was so courteous and knowledgeable. Jenn from Walpole was such a wonderful person to talk to. She had all the knowledge of the project and was such a pleasure to work with. She called several times to make sure the project was going well, and it was going great. The installers were very professional and courteous. They left no mess behind; they answered all questions we had. Everyone loves my new roof, as do I. I would recommend this roof and especially this company. Thank you all for all the great customer service and all the work done to repair and install my new roof. I love pulling into my driveway and seeing such a beautiful roof. Services: Roof installation, Roof repair
We loved the roof so much after they did our house that we called them to come back and roof the barn too
Positive: Professionalism, Quality, Responsiveness, Value We loved the roof so much after they did our house that we called them to come back and roof the barn too. It’s a beautiful roof and gets lots of comments, and the 50-year warranty is great! The install crew works hard and leaves the yard spotless. Service: Roof installation
New Boston, NH
Replace our shingle roof with a standing seam metal roof for our home in Vermont
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We were looking to replace our shingle roof with a standing seam metal roof for our home in Vermont. We called over ten roofing contractors and received quotes from four of them. I had the best feeling about Interlock Roofing from the beginning, mostly due to my interactions with Mark. Additionally, they were the most competitive on price. Once we committed and signed a contract, we dealt with Jennifer and Paul to coordinate and complete the installation. They were incredibly responsive, and timely, and the entire project was completed in four days. Such a pleasure to work with. The entire process was seamless, and the roof looks phenomenal. Very pleased overall. Service: Roof installation
Jonathan reached out to us after two years to check on us & the roof
Positive: Professionalism, Quality, Responsiveness, Value Professional, pleasant & responsive staff (Jonathan & Jennifer). The roof is beautiful to look at & highly functional. There was a delay in installation because of VT weather, but that was unavoidable. Jonathan reached out to us after two years to check on us & the roof, which we thought was very considerate & just good business practice. We are very happy with the roof & would recommend Interlock to any of our friends. Service: Roof installation
Multiple issues with our asphalt roof on our home in Maine
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We were having multiple issues with our asphalt roof on our home in Maine and needed to get it fixed. I was constantly nailing back falling shingles, and we had multiple water leaks, so we decided to get a whole new roof, and we decided to go with a metal roof. Just as an FYI, our metal roof was just finished a few months ago, so I cannot speak for the longevity of the roof, but I will try to give you an idea of how good the process of getting this project done was with Interlock. Anyone who has had to deal with a major home project and contractors in their home understand what I mean, so here goes… We were looking into a few companies, but after meeting with our sales rep Mark and his explanation of the interlock product and process, we decided to go with Interlock and what a great move that was for us! The process of getting an appointment for our sales rep to show the product agree to the job, get a start date, secure financing, and final completion could not have been easier. First off, there is no “hard sell” pressure, just lots of information about metal roofs, Interlock’s system and the lifetime warranty. There are a lot of people making this happen, and every one of them that we dealt with was pleasant, courteous and very helpful. Claudette started the process by sending information and a sales rep who would be calling on us. She was very responsive, and we got that info back in no time and with an appointment to meet with Mark. Mark was our sales rep, and he was extremely knowledgeable about the Interlock product, metal roofs in general and the process that would occur to get us from start to finish. Mark has a very friendly and outgoing personality and had an answer to every question we asked of him. Mark was always readily available to us for any of our questions throughout the whole process and followed up after the roof was completed to make sure that everything was to our liking. Drew is the finance guy, and he couldn’t have been any nicer or more efficient than he was with us. He made the whole process very simple and easy to do. He was also readily available to us at all times. Jennifer is the office person who coordinated the whole thing. She kept us informed every step of the way, from material delivery to dumpster drop off and pick up to when crews would arrive and everything in between. She was always very pleasant and helpful and, again, always available if needed for questions. The crews that we had working on our house were awesome. They were on time and worked their tails off from the minute they got to the site until it was too dark to see. They were so respectful of our home and the property and cleaned up every night before they went home. I cannot say enough about the work ethic and quality of work they performed. Working on a roof in Maine in February is no easy task, but these guys and gals made it look easy. Thanks to the whole Interlock family for providing us with a fantastic looking along with a very functional roof that is guaranteed for a lifetime! It is a tremendous sound when the snow comes thundering off the roof, leaving no snow or ice buildup!! We would highly recommend Interlock to install your metal roof. Services: Attic venting repairs, Attic venting, Roof installation
Looking for a product without exposed fasteners and one that could handle the high winds
We own a property close to salt water, so we were looking for a product without exposed fasteners and one that could handle the high winds. We had a couple of companies bid on the job and decided to go with Maritime Permanent Roofing. The estimator (Greg) was very personable and explained the entire process from start to finish. The installers were very professional and hard-working. We are pleased with their job and happy with the look of the new roof—lots of compliments from family and friends. Service: Roof installation
Head of Chezzetcook, NS
Our original roof that was installed in 2011 is fine
Critical: Responsiveness Our original roof that was installed in 2011 is fine, but, like other reviewers, it has been impossible to get a quote for a roof on an addition we are planning. The contractor has tried multiple times to get a quote and was repeatedly told they would relay to request. When he got nowhere, I called and was told Jennifer, the installation coordinator, was out sick, but they would send her an email. They agreed to cc me on the email, but they never did. I just tried calling and had to leave a voice message. Does your company want more business or not?! Service: Roof installation --- Response from the owner: Hi Barbara, I understand Mike Rasmussen has been in touch with your husband and your contractor regarding your project, and it’s in the works. Please don't hesitate to contact me directly if you have any questions or concerns. Thanks, Scott Interlock Metal Roofing Never Re-Roof Again.® with New England's Best Roof™ firstname.lastname@example.org https://www.newenglandmetalroofing.com 1-866-319-8769
Re-roof of a 108-year-old home is a major process and investment
The Interlock team was a pleasure to work with from beginning to end. Undertaking the re-roof of a 108-year-old home is a major process and investment. After speaking to many other roofers, we realized that Interlock offered the best value proposition, and we felt like they were going to be able to deliver on what they promised. Our salesperson, John Mondschean displayed his extensive experience in roofing by taking the time to listen to our goals, preferences and concerns, offering solutions and working with us to achieve the desired outcome. John was responsive to every request and stuck with us even after the contract was signed. We appreciated that he was always available to answer questions, give us updates and even bring color samples over one afternoon for us to double-check our selection. John embodies integrity and service. We were aware that due to current market conditions, we might have to wait a while for our materials to be delivered; however, Interlock exceeded our expectations and was able to get the materials to us a touch earlier than promised and started the installation within three days after delivery. The day the materials were delivered, we met Jesse, the lead installer who we worked with throughout the project. Jesse was awesome in explaining all the steps to the re-roof and answering our questions along the way. He took lots of pictures for us and explained how he would address our specific concerns like adding ventilation, condition of the chimney, placement of snow guards and ensuring that the construction didn’t negatively impact our neighbors. It was clear that Jesse has been installing Interlock roofing for a long time and is a true craftsman who takes pride in the quality of his work. Jesse and his crew went above and beyond to ensure that our neighbors landscaping, A/C units and other areas were properly protected. They also ensured that our property was well protected throughout, cleaned up every day and that they left the job site in great condition once the work was finished. We give the crew excellent ratings for the overall job they did on our new roof. We are very happy with the new roof and have recommended Interlock Roofing to several of our friends and neighbors. It is awesome to have everyone on the block comment on how nice the new roof looks. It really has improved our home’s durability, value and curb appeal. We would work with John, Jesse and the entire team again! They delivered on what they promised!
Taylor K. & Mathieu B.
La Grange, IL
No-nonsense lifetime guarantee
Our experience with this company was exceptionally good. Their sales person, Mr. Brougham was extremely well versed in all of the products he displayed for us, demonstrating the pros and cons of each of them. He did NOT pressure us at all and allowed us to select the roof we wanted. There was a call back for a minor problem which they came out the next day and addressed and remedied the problem immediately. The installation of the new roof was accomplished seamlessly and exactly as they described. We chose a very high-end roof as we are getting older and do not want to ever need to re-roof our home again. They provided this for us with a no-nonsense lifetime guarantee which is also transferable (goes with the home – not that we would ever leave it!) we are completely satisfied! We would wholeheartedly recommend both the company and Mr. Brougham. Excellent experience top to bottom, beginning to end!
Chapel Hill, NC
We absolutely LOVE our roof!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We absolutely LOVE our roof! Right from the start, this company worked with us every step of the way. Beginning with the quote, the financing, the install to the clean up. They were professional, friendly, fast and understanding in all our questions and concerns about making this big purchase. We highly recommend Interlock if you are considering a new roof; you won't regret it! Service: Roof installation
New Ipswich, NH
I would buy this roof again in a heartbeat
I had an Interlock roof put on several years ago and I am not sure I agree with the statement "more expensive, sure". While it does cost more to put on the roof, I think the payback more than covers the extra price. I am sitting in my attic office, a place that got cold even with heat this time of year, it is warm now. It stays cooler in the summer as well which saves on cooling costs. The sales person told me that it would be the case but I really didn't believe it. I would buy this roof again in a heartbeat.
My husband and I knew we had found the right company
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value From the word Hello, my husband and I knew we had found the right company. We went direct to the Mfg, eliminating the middleman because Interlock has their own crews installing the roof. I never have to play the game of whether it's the contractor's fault or not; it's the Mfg's fault IF there is ever an issue with my roof! Their Salesmen Mark, was always in contact with me, as is their business office - Jennifer was great - even when we delayed the job because of issues with our home out of our control. Once we gave the green light, their installation team was here within days and done within three days. They addressed rot we hadn't anticipated, brought in their inspector to ensure the job was going smooth and answered questions we had. We are very shy with contractors due to a couple of misfortunes, so we were very leery about going with any contractor in general. We have renewed hope there is good in this world. I couldn't be happier with not only the product but the company. WE LOVE OUR ROOF! The best part is I'll never have to worry again, and I can transfer my home into trust with confidence my family won't have to worry again either! Thanks, Interlock! Services: Roof installation, Attic venting
Our energy bill is down
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Interlock gave us step by step on what to expect during the whole process of buying and installing our roof! Our energy bill is down, and the roof looks amazing! They fixed our back Desk, so there are no more leaks! The installers were fast and professional. They cleaned up everything before leaving at the end. I was very pleased with the whole process! Thank you, Interlock! Services: Roof installation, Attic venting
We intentionally waited almost two years to write a review
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value To Potential Interlock Customer: We intentionally waited almost two years to write a review (roof replaced in August 2019). Replacing a roof (whether asphalt or Interlock) is an expensive project, and we felt it was important to have the perspective of someone who has experience with the Interlock roof for 2 years. Our house is an old colonial built in about 1890. It is almost 3200 square feet with an attic that could be converted to a third floor. We also have an L-shaped wrap-around porch at the front of the house. I am very familiar with the effort it takes to replace a roof, as I have helped re-roof five different houses, including my own. I did this with the help of several friends, putting a layer of asphalt shingles on my house about 20 years ago. However, after 20 years, I had shingles beginning to fail and lost a couple during wind storms. I had a couple of asphalt shingle contractors look at the house for an estimate. One never provided a quote. The second refused the work because my house is 34 feet at the peak, and he felt it was too tall for him to work on. Michael Baldarassi came to our house in June 2019. I found him to be extremely knowledgeable about the construction of old houses and correctly identified that the gable ends would need repair as it was common to not fully extend roof boards to the gable end. He explained the product extremely well, and we were happy to choose the black, slate-looking tiles for our roof. The work team started in the second week of August on a bright sunny, hot week. My roof needed to be stripped to the boards, and I was amazed at how quickly they dealt with the very hot asphalt shingles. It is an extremely hard-working team, and it was to the point that I wanted to tell them to take breaks. Sheets of plywood were carried up to the roof, gable ends were repaired, and several spots needed repair prior to installing the Interlock shingles. They did an excellent installation, along with cleanup and the weather-supported completion in 5 days. We immediately started receiving compliments from townspeople who thought we were having a slate roof put on. The roof definitely adds appeal to our house. Our experience with the Interlock roof has been outstanding. I no longer worry during the strong winds of winter. Having the snow slide off the roof has been a big benefit. Our first snowstorm in December 2019 was 20 inches. It was predicted to be followed by rain four days later. For the past 20 years, I have had to go out onto the wrap-around porch roof to shovel it off so that the 20 inches of snow with rain on it wouldn’t overload the porch. Not with Interlock. The snow had slid off during the snowstorm and before the rain, so no more shovelling the roof. I love not having to stand on a snowy roof shovelling anymore. Having the snow slide off has other benefits. It removed tons of weight from the snow on the roof. That snow weight does nothing good for a house. I used to have minor changes in door fitting, etc., during the winter, but that has stopped because the snow weight on the roof is gone. Additionally, no snow on the roof means no icicles. As one side of my house faces the sun all day, there are winters where if it is 10F and sunny for several days, massive icicles form that weigh hundreds of pounds. These become dangerous when they unexpectedly drop. Icicles do not happen when there is no snow on the roof. Our Interlock roof has been a fantastic choice, and it has added to the value of our house. One day when we sell our house, I have no doubt that our Interlock roof will help to attract a buyer, and the price of the roof will likely be recouped in part or all. What is a big question a potential homebuyer has? - how old is the roof? Being able to answer with a 50-year warranty that can be transferred to one buyer will bring a lot of weight to the sale. The warranty gives us peace of mind that the roof will never worry us again. Thank you again, Interlock. Service: Roof installation
Copper penny cedar shingle product
Positive: Professionalism, Punctuality, Quality We had a metal roof installed on my home and shed using the copper penny cedar shingle product. We are not only impressed with the product but also the installation. The installers were a father-and-son duo and were very meticulous. They took three full days to complete the job. We could not be more pleased with the result. Service: Roof installation
No more ice dam on my low slope roof
Somersworth NH install. Great group of workers. They had the foreman check all work after. They are easy to contact, the price was ok, it's not asphalt, and you get what you pay for. Don't expect a price like an asphalt roof. I liked heavy gauge aluminum over those coated steel roofs. They can rust over time. Aluminum does not rust. I had it for over 1 year, with no issues, no leaks, snow falls good, and no more ice dam on my low slope roof. I even climbed up there to seal a few hairline cracks in my chimney mortar. Nice and durable. It's worth it in the long run. The only thing I would recommend is please attach the siding near eaves security. Because as they insert flashing, they may need to pull out a few areas and nail them back. Just pay attention. There was one little loose area that was nailed in on my siding but needed to be locked in from the bottom. Overall great company, I do; the roof was secure, no loose shingles or flops. I highly recommend this company. I think the two areas near the eave of siding were done ok; they just needed the final touch. And it wasn't even roof related. And the small siding area lasted a year till I had a heavy windstorm. I replaced that small area, and since ok. Just to be clear, my siding is older; it locks in differently. Don't get the impression that they leave things floppy. Just have them check and pull on and areas they removed siding at the end. Service: Roof installation
Highly recommend the Interlock Roof System especially after the many tropical storms this year
We just purchased the Interlock® Roof System for our home and we couldn't be more pleased. The Interlock System has high performance with great curb appeal. Many people have commented on the distinctive look. From our initial meetings to the finished product; we were very impressed with the installation, knowledge of the product, attention to detail, and professionalism of the company. We highly recommend the Interlock Roof System especially after the many tropical storms this year.
John & Marilyn
I live in a forest near the Oregon Coast. The original reason I wanted to purchase a metal roof was basically for fire prevention
I live in a forest near the Oregon Coast. The original reason I wanted to purchase a metal roof was basically for fire prevention. Composition shingles are the worst type of roof you can have when living in a forested area; metal roofs are the best. On September 11, 1992 I was on the island of Kauai, Hawaii when Hurricane Iniki, a Category-5 hurricane, took a direct hit. For our emergency shelter, we took refuge at the newly built Kauai Community College. We were told it had been built to hurricane standards and was safe. The college had a metal roof made of long slates stretching from the top to bottom. As the hurricane grew in strength, I watched the slate at one side of the building starting to flap…then flap more and more until it went flying into the air. Then, I watched the slate next to it do the same. This went on and on. When the eye of the hurricane went over us and everything slowed down, the people in that building rushed over to our building. For some reason our building’s roof held. Living on the Oregon Coast we get high winds every year. When I was informed about how the Interlock roof is tied together, I was sold on purchasing that style. Now, my roof can withstand up to a 180 per hour wind gust. I also like it’s look. After it was installed I sent a photo to a friend and her reaction was: “I thought you were going to buy a metal roof.” The roof even has a slate look to it. I used to own a business where we sent installation crews all across the country to install our multiple-run kennels. I know the importance of having a crew that knows what they are doing and are good representatives of our business. I give the Interlock installation crew an A+. They not only know what they are doing, but they are HARD WORKERS as well. On my job they went way beyond just roofing my house. They tore out the dilapidated structure around my chimney and built me a completely new one. They also added new flashing at the bottom of my roof windows, so I no longer have a problem with runoff ruining my wooden frame. I now have a new roof that will last much longer than me. It has added value to my home and peace of mind to me. When considering a new roof, I highly recommend Interlock.
Sincerely, Guy F. A Satisfied Customer
From one rookie homeowner to another... I hope you choose and trust Interlock with your home!
One month into the purchase of my first house, a surprise awaited following a refresh of my gutters – two words every homeowner dreads hearing…’roof replacement!‘ High anxiety. Having no experience or know-how, being a rookie homeowner, replacing the roof felt daunting and uncomfortable. Hearing only the industry horror stories of work done poorly, inadequately and haphazardly, I feared the worst. I immediately took to Google in search of companies and quotes. It did not begin well. The first company priced my job at 24k, and suggested they’d need to ‘refresh’ it in 8 years. The second company was priced more moderately and offered 10 year coverage, but came across pushy, wanting me to sign on the dotted line after the first conversation. I had to tell the operator twice in the same chat that no, I would not be sending an advance payment immediately and was not ready to let them begin work. Needless to say, a terrible start to the search, confirming my fears about the industry and pricing. The next day, back to the Google I went, this time in search of the highest-rated company I could find. ‘Interlock Roofing‘ appeared, along with reviews touting the company’s metal roofing product that was both durable and held considerable ‘curb appeal.’ More than that, the reviews spoke of the company’s professionalism, honesty, quality of work and timeliness (no small feat in an industry known for the exact opposite!). I sent an initial interest email, hoping the reviews were real and true! And my goodness…did they prove to be! From my thorough initial chat with Lynda to the revealing Powerpoint orientation meeting with Mike, to Todd’s quote process and honest job pricing sans showroom showdown, to the finishing roof touches with installer extraordinaire Mike, and then, finally, addition of snowguards with expert Tariq…Interlock’s team went above and beyond. Patient, more than they probably should have been with me, a rookie with many questions (plenty of them of the ‘stupid’ variety if I do say!) and always willing to explain things simple or difficult. The culture and integrity of Interlock’s team really shines through at each step, and removed any anxiety I had. I completed a major 6-month renovation at my home, and I can say with 100% certainty…Interlock was my favorite contractor of the entire process, inside or out. Final word about the quality of product, the metal roof. I have spent the days, weeks and months since the install touting the Interlock roof to neighbors, family and friends! The quality is off the charts, and the peace of mind it provides is best of all – 50-year warranty and no lost sleep over leaks, water damage or degradation over time. The cost difference? The quotes I received…the pricing was remarkably similar for such a tremendous gap in value! And the process was transparent, the team trustworthy start to finish. Living in Vancouver in our climate, this is the only choice for peace of mind. The final bonus? It looks absolutely beautiful at street level. So, from one rookie homeowner to another…I hope you choose and trust Interlock with your home! Lynda, Mike, Todd, Mike and Tariq…folks with integrity you want working on your home.
North Vancouver, BC
The roof has been fine, we have no issues
Critical: Professionalism, Responsiveness My husband and I purchased a home with an existing Interlock roof from his parents this past year. The roof has been fine, we have no issues. However, we are looking to add an addition to our home and because interlock requires their staff to perform all work on the roof because of the warranty we contacted them regarding this. My husband has attempted to reach Interlock for the past 1-2 months with out any call back from anyone. He just keeps getting the front desk secretary that answers the phone and takes the message. He has even requested to speak with the supervisor of the Sharon branch, but again with no call back. I have never experienced such a terrible customer service experience from a company. I do not recommend pursuing a metal roof with Interlock for the fear that if you had a problem with your roof, you may not get in touch with anyone to repair it. If you do proceed with Interlock, prepare yourself to have to call them multiple times per day every day. Update: I received a call back from Interlock today after receiving my google review. Thankfully, they have begun to work on my outstanding issue. Service: Roof installation
Nice quick install
Nice quick install everything arrived before the contractor, clean site work.
Sincerely, John G.
I never thought a roof was something that you would get compliments on
I’ve had this roof for about 18 months now. I am very happy with it and was quite pleased with the pre-sale discussion and the actual installation. I never thought a roof was something that you would get compliments on, but I certainly get them. I figured, why get a roof that would last me for 5 to 10 years when I can get one that will last virtually my lifetime? Very happy all around.
Sincerely, Gina C.