SMS & Communications Policy
TL;DR – SMS & Communications Summary
By providing your contact information, you agree that Interlock Roofing and its authorized dealers or partners may contact you by phone, SMS (text message), and email regarding your inquiry, appointments, or services.
Calls may be recorded, monitored, or transcribed for quality assurance, training, and marketing attribution purposes.
SMS messages may include updates, reminders, and follow-ups related to your request. Message frequency may vary, and message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP, or request help by replying HELP.
Your information may be shared with authorized dealers or service providers to fulfill your request. We do not send communications without consent where required by law.
Table of Contents
1. Overview
This SMS & Communications Policy explains how Interlock Roofing Ltd., I.E.L. Manufacturing Ltd., and affiliated entities (“Interlock,” “we,” “our,” or “us”) communicate with you via phone, SMS (text messaging), and email.
By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.
2. Types of Communications
We may contact you using the following methods:
- Phone calls
- SMS/text messages
- Email communications
These communications may relate to:
- Your inquiry or quote request
- Appointment scheduling and confirmations
- Project updates and service-related communications
- Customer support
- Marketing or promotional offers (where permitted by law)
3. Consent to Communications
By submitting your contact information on our website or through any of our services, you:
- Consent to receive communications from Interlock and its authorized dealers or partners
- Consent to receive calls and text messages at the phone number you provide
- Acknowledge that such communications may be made using automated technology, where permitted by law
Consent is not a condition of purchase.
4. SMS Program Details
Message Frequency
Message frequency will vary depending on your interaction with Interlock, but may include multiple messages related to your inquiry, appointment, or project.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
- STOP
After opting out, you will no longer receive SMS messages except for those required for transactional or service-related purposes where permitted by law.
Help Instructions
5. Call Recording and Monitoring
Phone calls to and from Interlock may be:
- Recorded
- Monitored
- Transcribed
for purposes including:
- Quality assurance
- Training
- Customer service improvement
- Marketing and attribution analysis
By communicating with us via phone, you consent to such recording and monitoring where permitted by law.
6. Third-Party Communications
Your information may be shared with authorized dealers, contractors, or service providers.
As a result:
- You may receive communications from third parties associated with your request
- These communications are governed by the policies of those third parties
Interlock is not responsible for the communication practices of third-party contractors or partners.
7. Compliance with Applicable Laws
We comply with applicable communication and privacy laws, including:
- The Telephone Consumer Protection Act (TCPA) (United States)
- The CAN-SPAM Act (United States)
- Canada’s Anti-Spam Legislation (CASL)
We obtain consent and provide opt-out mechanisms as required by law.
8. Do Not Call Requests
You may request not to receive phone calls from us by:
- Contacting us at: media@interlockgroup.com
- Following any instructions provided during communications
We will honor such requests in accordance with applicable laws.
9. Data Usage
Information collected through communications may be used in accordance with our Privacy Policy, including for:
- Customer service
- Sales and marketing
- Analytics and performance measurement
10. Security
We take reasonable measures to protect your information; however, no communication method is completely secure.
11. Changes to This Policy
We may update this policy at any time. Updates will be posted with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For questions regarding this policy:
Email: media@interlockgroup.com
Company: Interlock Roofing Ltd. / I.E.L. Manufacturing Ltd.
Related Legal Policies
These policies work together to govern your use of our website, services, communications, and data practices.
- Privacy Policy – Explains how we collect, use, and protect your personal information.
- Terms of Service – Governs your use of our website, services, and interactions with Interlock.
- Cookie Policy & Consent Tool – Details how cookies and tracking technologies are used and managed.
- Do Not Sell or Share My Personal Information – Allows you to opt out of certain data sharing under applicable laws.
- Data Subject Access Request – Submit a request to access, correct, or delete your personal data.
- SMS & Communications Policy – Explains how we communicate via phone, SMS, and email, including consent and opt-out options.
- Accessibility Statement – Describes our commitment to providing an accessible website experience.
- Image & Media Licensing Policy – Defines usage rights for images, media, and intellectual property.