SMS & Communications Policy

This SMS & Communications Policy explains how Interlock Roofing Ltd., I.E.L. Manufacturing Ltd., and affiliated entities (“Interlock,” “we,” “our,” or “us”) communicate with you via phone, SMS (text messaging), and email.

By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.

We may contact you using the following methods:

• Phone calls
• SMS/text messages
• Email communications

These communications may relate to:

• Your inquiry or quote request
• Appointment scheduling and confirmations
• Project updates and service-related communications
• Customer support
• Marketing or promotional offers (where permitted by law)

By submitting your contact information on our website or through any of our services, you:

• Consent to receive communications from Interlock and its authorized dealers or partners
• Consent to receive calls and text messages at the phone number you provide
• Acknowledge that such communications may be made using automated technology, where permitted by law

Consent is not a condition of purchase.

Phone calls to and from Interlock may be:

• Recorded
• Monitored
• Transcribed

for purposes including:

• Quality assurance
• Training
• Customer service improvement
• Marketing and attribution analysis

By communicating with us via phone, you consent to such recording and monitoring where permitted by law.

Your information may be shared with authorized dealers, contractors, or service providers.

As a result:

• You may receive communications from third parties associated with your request
• These communications are governed by the policies of those third parties

Interlock is not responsible for the communication practices of third-party contractors or partners.

We comply with applicable communication and privacy laws, including:

• The Telephone Consumer Protection Act (TCPA) (United States)
• The CAN-SPAM Act (United States)
• Canada’s Anti-Spam Legislation (CASL)

We obtain consent and provide opt-out mechanisms as required by law. Every commercial email we send identifies the sender, includes our mailing address, and contains a working unsubscribe link; we honour unsubscribe requests within 10 business days as required by CASL. You may also unsubscribe at any time by contacting [email protected].

Mailing address: [INSERT INTERLOCK MAILING ADDRESS — required by CASL]

You may request not to receive phone calls from us by:

• Contacting us at: [email protected]
• Company: Interlock Roofing Ltd. / I.E.L. Manufacturing Ltd.

• Following any instructions provided during communications
We will honor such requests in accordance with applicable laws.

Information collected through communications may be used in accordance with our Privacy Policy, including for:

• Customer service
• Sales and marketing
• Analytics and performance measurement

We take reasonable measures to protect your information; however, no communication method is completely secure.

We may update this policy at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

For questions regarding this policy:

• Email: [email protected]
• Company: Interlock Roofing Ltd. / I.E.L. Manufacturing Ltd.