One month into the purchase of my first house, a surprise awaited following a refresh of my gutters – two words every homeowner dreads hearing…’roof replacement!‘ High anxiety. Having no experience or know-how, being a rookie homeowner, replacing the roof felt daunting and uncomfortable. Hearing only the industry horror stories of work done poorly, inadequately and haphazardly, I feared the worst. I immediately took to Google in search of companies and quotes. It did not begin well. The first company priced my job at 24k, and suggested they’d need to ‘refresh’ it in 8 years. The second company was priced more moderately and offered 10 year coverage, but came across pushy, wanting me to sign on the dotted line after the first conversation. I had to tell the operator twice in the same chat that no, I would not be sending an advance payment immediately and was not ready to let them begin work. Needless to say, a terrible start to the search, confirming my fears about the industry and pricing. The next day, back to the Google I went, this time in search of the highest-rated company I could find. ‘Interlock Roofing‘ appeared, along with reviews touting the company’s metal roofing product that was both durable and held considerable ‘curb appeal.’ More than that, the reviews spoke of the company’s professionalism, honesty, quality of work and timeliness (no small feat in an industry known for the exact opposite!). I sent an initial interest email, hoping the reviews were real and true! And my goodness…did they prove to be! From my thorough initial chat with Lynda to the revealing Powerpoint orientation meeting with Mike, to Todd’s quote process and honest job pricing sans showroom showdown, to the finishing roof touches with installer extraordinaire Mike, and then, finally, addition of snowguards with expert Tariq…Interlock’s team went above and beyond. Patient, more than they probably should have been with me, a rookie with many questions (plenty of them of the ‘stupid’ variety if I do say!) and always willing to explain things simple or difficult. The culture and integrity of Interlock’s team really shines through at each step, and removed any anxiety I had. I completed a major 6-month renovation at my home, and I can say with 100% certainty…Interlock was my favorite contractor of the entire process, inside or out. Final word about the quality of product, the metal roof. I have spent the days, weeks and months since the install touting the Interlock roof to neighbors, family and friends! The quality is off the charts, and the peace of mind it provides is best of all – 50-year warranty and no lost sleep over leaks, water damage or degradation over time. The cost difference? The quotes I received…the pricing was remarkably similar for such a tremendous gap in value! And the process was transparent, the team trustworthy start to finish. Living in Vancouver in our climate, this is the only choice for peace of mind. The final bonus? It looks absolutely beautiful at street level. So, from one rookie homeowner to another…I hope you choose and trust Interlock with your home! Lynda, Mike, Todd, Mike and Tariq…folks with integrity you want working on your home.
North Vancouver, BC
To whom it may concern, We are writing to tell you how happy we are with our new roof installed by your company in May. Who knew when we went to the Vancouver Boat Show in January we would spend most of our time there at your presentation booth with salesman, Randal. He was very enthusiastic about your products, service and company. We arranged for him to come to our home to give us a quote where he explained the product, installation, history of company in detail and emphasized the quality of the products and installation and pride of ownership. Although the price was higher than expected, the end result was so much more than we expected. The installation went very well. Mike was amazing and we can’t say enough about how respectful he and his crew were. They cleaned up every day and explained every part of the installation as they progressed. They started the job on time and ended on time – again having our driveway lawn and patio areas absolutely clean and nail free. We have had many people stop to ask about the roof since it can be seen from a main street at the end of our cul-de-sac and we are more than happy to share our positive experience with them – passing along your phone number. Thank you for this positive experience and adding value to our home – and pride of ownership!
Dave and Linda
North Vancouver, BC
We are very pleased with the Interlock Roofing System that you recently installed on our 761 E.12th street property. We chose your product for it’s Clean, Contemporary look, Durability and Quality. Your installation Manager, Todd Jones, was always available for consultation. His professional approach and product expertise ensured we got what we needed to complete this Custom Design Roof, on time and within the budget. As you are aware, our home is a West Coast Contemporary Design; constructed of post and beams, glass and cement; with a roof line that looks simple but is, in fact, unique and complicated. It has 2 vertical floating wings with a flat horizontal overhang between them, all rising to the peak. The roof, then, drops back over the remainder of the house with large overhangs over several decks. All sides are visible from the street. We needed a product that complimented this design and looked good from all angles. Your installer, Mike Hayes, was excellent. His knowledge, workmanship and attention to detail made this roof a SHOWCASE for your product and our home. Many of our tradesman and all passersby have commented on the quality of work and your roofing system. All the comments are positive. It looks wonderful. The Interlock Roofing System gives the” WOW” factor we were hoping for, and the guarantee of a quality product, for many years to come. We would not hesitate to recommend your roofing system, at any time, and look forward, in the future, to doing business with you on our next project.
Thank you. Brett, Jim and Lyn Maurer BM Construction
North Vancouver, BC
Interlock Industries (BC) Ltd. To whom it may concern I would like to commend your staff who were very courteous and helpful from my first meeting with your representative, Colin James, who was very informative and answered all my questions and doubts regarding your roofing system. Colin made sure that I was quite comfortable with your system before I signed the contract. It was a pleasure to meet Colin. Your office was very good in keeping me informed on the delivery date of the materials and installation date. Todd followed up with phone calls to make sure that everything was on schedule. My special thanks goes to Michael Hayes who did an excellent job of the installation and took necessary steps to see that everything was okay. e.g. He mentioned about my skylights which needed replacing and informed Todd who placed an order for the replacement. No hesitation in commenting on his politeness and professionalism. My thanks to his helper, “quiet” James also.
Thank you once again to all the staff at Interlock. D. Leong
North Vancouver, BC
Mike was our main roofer on the job. He spent and used his best knowledge and experience and made our roof as his own. Awesome.
- Did you receive the products and services presented to you by our company representative? 100%
- Are you happy with the appearance of your new roofing system? 100%
- Please rate your experience with our installation team 90%
- Were our installers courteous and professional in their work? 100%
- Was all of the excess debris removed from your property and the area thoroughly cleaned up upon completion of the installation? 100%
- Would you recommend our company to others as dealing fairly and in good faith? 100%
Brett & Cole M.
North Vancouver, BC
To whom it may concern. This is to confirm that I awarded a contract to Interlock Roofing for the installation of a new aluminum roof on my existing home at the above address. The installation was carried out by BC’s Best Roof and the person responsible for the work was Michael Hayes. I found that the work that Michael carried out was very professionally done. Here are some examples for why I think this is the case: Without being prompted he installed double ridge venting when he realized that the attic was separated in to two sections such that the flow of air would not be able to circulate correctly if a single ridge vent was installed. He fastened down the skylight windows correctly on finding that they were not properly secured. He used safety harnesses to ensure his own safety and to prevent unnecessary damage to the roofing or gutters if he was to slip. The finish in terms of the alignment of the tiles, valleys, ridges and edges was all accurate and of good workmanship. He replaced weather damaged woodwork in the appropriate places and found all the problem areas without me having to point them out. The work was conducted promptly and with a pleasent attitude such that he gave me the sense of reliability such that he knew I would not have to supervise the activities at all and still be assured a good job. The site was left in a clean condition with no hint of the work that carried out. He also secured the roofing material at night under a tarpaulin and did not leave unnecessary clutter around while working. I appreciate the work done and would recommend Michael for for work of this nature to anyone who wants an expert.
Thank you. Maurice Schmidt Property Owner
North Vancouver, BC