Reviews
Headaches we have experienced using asphalt shingles
We hope this letter will save someone experiencing some of the aggravation, expense, internal damages and headaches we have experienced using asphalt shingles. Our home built in 1984, had its roof finished with asphalt shingles. Within ten years we started to experience leaking around flashings resulting in a rosewood chest having to be refinished and stippled ceilings in several areas of our home having to be repainted. By 1995 we reluctantly gave in to the realization our roof needed replacing and started shopping for a new roof. In May 1996 we re-roofed our 11-year-old home using IKO’s “Aristocrat” asphalt shingles which were rated at 25 years (cost $3321.28). Unfortunately, when the roofing contractor ordered the shingles they did not order enough, and the finished roof ended up with a distinctly different colored patch at the front of our very long roof which extends from the peak of our house to the front of the garage. At the time I was assured a year of sun bleaching should rectify the color variation, but if it didn’t, I was to call them to arrange to have it rectified. One year later our “new” roof still looked “patched,” and a call was made to the roofing company who arranged a meeting with a senior representative of IKO, the president of the roofing company and myself. Following that meeting, I received a letter from IKO telling me the guarantee did not cover “colour.” The IKO letter Included an offer of approximately $500.00 so that I could deal with MY problem on my one-year-old, Aristocrat (26 years) shingle roof. Upon receipt of that letter, I contacted the roofing contractor, told them about the letter and informed them they would not be hearing from me again but would hear from a lawyer on my behalf. Boy, did that get things happening! Fortunately for us, the roofing contractor stood by us, and the “colour” matter was satisfactorily resolved by November 1997. Unfortunately, we experienced significant interior leaking in December 1997 following a very wet heavy snow. The leaking was so bad it was “raining” from the light in our front entrance, and our front door froze shut! The result to us was more inconvenience, more damage, more shabby cosmetic repairs by a fellow provided by the roofing contractor but at last, it looked like our roofing problems were behind us. In July of 1998, Northwest Calgary was hit by a severe hailstorm. My husband’s worse fear was the storm would have knocked 15 of the 25 years off the life our “new roof.” That storm obliterated our roof, and the insurance adjuster’s first comment was that the roof would need replacing. During the summer and fall of 1998, it was almost impossible to get a roof installed, and we seriously questioned the quality of work that we saw around us. February of 1999 arrived with us still in need of a new roof, so we went roof shopping at The Home and Garden Show where we met Ted Rector of Interlock Industries (Alberta) Ltd. Several of Interlock’s competitors couldn’t even be bothered to take the time to talk to us. Those that did speak to us were selling asphalt (paper or fibreglass) shingles. Within a week Ted came to our home, and we had arranged to get a roof to solve our problems finally. Our new roof tile in charcoal gray is now on our home. We love the look! The installers were a super group of very considerate fellows. Clean-up by Interlock’s installers was very thorough. I wish all of our roofing experiences could have been as pleasant as our dealings thus far with Interlock and its representatives!
Wendy L. H.
Calgary, AB
We look forward to a roof that will continue to look good over time and provide increased protection and insulation from the elements
We wanted to let you know how pleased we are with our new Interlock Roof. The installers, who worked on our house, as well as being friendly, courteous and knowledgeable about the product, worked quickly and efficiently. They tidied as they went along and kept us informed about the progress of their work. Your office staff were also very Informative and helpful. I have no hesitation in endorsing your roofing system. I am astounded that so few people have taken advantage of such a roofing system, I can only hope that your company somehow reaches a lot more homeowners, as your roofing system is not only exceptionally sound, safe and pleasing to the eye, more importantly, it is ecological, thus saving some of our near depleted natural resources. The Interlock Roof really has added to the attractiveness of the house and has drawn interest from neighbours and passers-by. We look forward to a roof that will continue to look good over time and provide increased protection and insulation from the elements.
Sincerely, Ben G.
Scarborough, ON
Several neighbors have called to comment on how nice it looks
I want to thank you for a job well done on my new roof. The work was done on schedule in spite of winter weather, and Brian, your roofer, was very polite and responsive. Several neighbors have called to comment on how nice it looks.
Sincerely, L.A. Fogt
Sumner, WA
We have been through a few storms since the installation, and they were bad, however, we actually heard no noise from the pounding rains, which I was concerned as the roofing is aluminum
I would first apologize for such a delay in this letter. As you were aware, when we spoke to you, we had just purchased our house, and we’re still in the process of continuing with additional modifications, including the installation of your companies INTERLOCK ROOFING SYSTEM, We have had the new roof for the past six months, and I am astounded that so few people have taken advantage of such a roofing design. We have been through a few storms since the installation, and they were bad, however, we actually heard no noise from the pounding rains, which I was concerned as the roofing is aluminum. I must also add that your staff was outstanding. The fact that I am a police officer meant that some mornings I was not up as bright and early as your staff. They, however, were very obliging in working on another area of the roof, until after I had awakened. I never did hear them up on the roof. They were also very meticulous in ensuring all of the leftover debris was cleaned up. In closing, I can only hope that your company somehow reaches a lot more homeowners, as your system of roofing is not only exceptionally sound, safe and pleasing to the eve, more importantly, it is ecological, thus saving some of our near depleted natural resources. All the best to you and your endeavours. And again thank you for helping us to purchase a roofing system which will be with us for many, many years to come.
Bob and Judy Hillier
Mississauga, ON
The Interlocking roof really has added to the attractiveness of the house
We wanted to let you know how pleased we are with our new Interlock Roof. The initial information session, the quality of the product and workmanship and the follow-up have been excellent. In the low-key introductory session, we received sufficient Information to make an informed decision. With the range of colours and styles, we had several options that would have worked for our house. We were convinced that this product would have long-lasting benefits to the appearance of our house. The men who worked on our house, as well as being friendly, courteous and knowledgeable about the product, worked quickly. It was really appreciated how they tidied as they went along. They kept us informed about the progress of their work and, in the end, did a walkthrough of the whole job. They explained how to go on the roof safely to do any future chimney work, for example. The Interlocking roof really has added to the attractiveness of the house. It looks smart and has drawn interest from neighbours and passers-by. We like the way the interlocking roof has become an integral part of the eaves troughing and protects the fascia boards, which will provide extra strength and protection. Already we notice that the autumn leaves are sliding away – and the squirrels too! We anticipate that snow and ice will act in the same way. We look forward to a roof that will continue to look good over time and provide Increased protection and insulation from the elements. We would have no hesitation in recommending your roof to others.
Yours Truly, Linda and Bill Stedwill
Peterborough, ON
The 50-year lifetime warranty, non-prorated and transferable is adding valuation to our property
We are absolutely satisfied with the appearance and durability of the new roof. The 50-year lifetime warranty, non-prorated and transferable, is adding valuation to our property. The workers were competent, answered our questions without any hesitation and kept the site very clean. We do not hesitate to recommend Interlock Industries.
Louise Deslongcham
Ottawa, ON
Most home purchases are made on emotion rather than based on logic
Most home purchases are made on emotion rather than based on logic. Purchasers often fail to recognize basic elements of a house that would have an enormous effect on their purchase and liability. That’s why people should engage the services of a certified Home Inspector. Sometime later, a homeowner’s logic seems to kick in. when it comes time for one of those basic home elements to be repaired, replaced or upgraded, like a roofing system. A roof provides some limited mechanical protection against falling objects, but the primary purpose of a roof is to keep the building and its occupants protected from rain, snow, sun, wind and all the combinations of these. Further, roofs may also add to, or detract from, the appearance of a building. As a Home Inspector, I have seen them all — the good, the bad and the ugly. That is why, when it came time to replace the roof on my own home, it was important to me to have a top quality, effective, affordable and good-looking roofing system that I would not have to worry about again for anything – ever. That is why I took a serious interest in INTERLOCK. It was only logical. I can say with some certitude that this is the last house my family and I will ever own. It is here that my wife and I plan to enjoy our reclining years. I did not want to have to worry about replacing something like my roof every 10 to 20 years. It’s only logical to do it once. Now, I must admit that when I first saw the dollar value of the installed Interlock roof, I was taken aback. There is no question this is a major investment. Yet, since it was installed over my existing roof, I saved the cost of having to have the old roof stripped off. Furthermore, there are the additional savings of never having to put on or strip off any future roofs. For that matter, I will never again have the worry and stress of getting another roof. Over time, I feel that I am well ahead of the game, and I have no regrets about my choice of Interlock. INTERLOCK has definitely added to the aesthetic appeal of our home and increased its market value. The Interlock Lifetime warranty with a 50-year transferable non-prorated limited warranty will give us another level of comfort when we eventually do sell our home. A warranty like that causes a reality check on one's own mortality — the Interlock Roof may very well outlast us! Only time will tell. It’s easy to understand why I can spend my time now inspecting other peoples’ roofs and never worry again about my own. Interlock may not be for everyone — too bad – for everyone. But then again, from a Home Inspectors’ point of view, maybe it’s not so bad after all!
Sincerely, Graham Brown
Toronto, ON
The roof is actually quieter than our previous layer of 3 composition roofs!
I had expressed concerns to you about the actual appearance of the Interlock Roof. I thought from the pictures shown to us that it might look a bit 'plastic.' Such is not the case. The roof is really quite beautiful and a pleasure to the eye. I also expressed anxiety about the noise that might occur with hard rains. Once again, this was not the case, and the roof (with the 1/2 inch foam underlay) is actually quieter than our previous layer of 3 composition roofs! This was a surprise to us both. The roof and foam also work as you promised on hot, sun-drenched days. Our interior ceiling is cooler to the touch than before... much cooler. An added bonus is the fact that I will never have to clean my rain gutters of those darn grit pebbles that our old comp-roof shed like cat hair. I will not miss that job! To reiterate, the product itself is fantastic, exceeded only by the installation and craftsmanship of your workers. We wish you well here on the islands for a long and prosperous business venture. If you continue to do business with others as you have with us, we are positive you will do very well indeed. With gratitude for a magnificent roof that we feel will keep us dry for numerous decades, even here on the salt-laden beaches of North Shore. With Fond Aloha, P.S. Please expect to hear from us in two years when we add a room on top of our garage. We will want to re-roof it at that time with the matching light grey Interlock roof!!!
Haleiwa, HI