Standing Seam Edmonton, AB Review 🇨🇦 — October 4, 2018 | Interlock®

Edmonton, AB

★☆☆☆☆
Derek T. and Lesley M. Edmonton, AB Review: October 4, 2018 · Completion: August 31, 2018
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would have loved to be able to answer this differently, HOWEVER I can not recommend this company because of the lack of communication and unwillingness of staff to problem solve with me. I certainly do not feel at all valued as a customer and given the amount of money that was spent on this project I would have like to have been treated in a way that made me feel confident in the company overall COMMUNICATE with your customer. This company needs to learn to communicate. I am less than impressed with this aspect and it has colored my entire experience very negatively

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★★ Strongly agree

Employees Professionalism

★★★☆☆ Neutral
“The install team were wonderful. The receptionist certainly did try her best but was ill equipped in terms of the information provided to her to satisfactorily help me with my overall experience”

Communication

★☆☆☆☆ Strongly disagree
“communication is a huge liability for this company. My experience in this department was absolutely abysmal. This is the main reason I will not recommend this company. The complete lack of communication leaves me wondering about the ability of this company to provide warranty work, should any be required”

Installation Crew

★★★★★ Strongly agree

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★★★★☆ Agree
“The install team was very neat and took care to collect materials often and collect it in such a way that if care had been taken, the job would have been easy and neat to do.The people who came to remove the debris had to make many trips, were late, careless and messy. Debris was left at our site for more than 4 weeks post install completion”

Problem Resolution

★☆☆☆☆ Strongly disagree
“The receptionist was left trying to answer questions and problem solve and it was obvious she had no more information than I. We heard the exact same information multiple times and no effort was made to determine any further details. I had asked that the regional install manager call me back and, I was left a terse message with the same information that the receptionist had. I called his direct number and left a message asking to speak with him further and never heard back. I had contacted the office in BC and again asked that some one connect with me, and again never heard back from anyone”

Schedule

★☆☆☆☆ Strongly disagree
“my contract indicated a potential start date to install as "April, weather dependent". I completely understand weather delay and was absolutely aware that the weather in April was not conducive to roofing. HOWEVER, even though my materials were delivered in May, the job was not started until August. Further, employees often let themselves in to my secured yard to remove materials to be used on other jobs, which ultimately left my job short materials which had to be ordered in - which resulted in more delay”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“I would have loved to be able to answer this differently, HOWEVER I can not recommend this company because of the lack of communication and unwillingness of staff to problem solve with me. I certainly do not feel at all valued as a customer and given the amount of money that was spent on this project I would have like to have been treated in a way that made me feel confident in the company overall”

Roof Details

Roof Installation Location: Edmonton, AB

Roof Installation Year: 2018

Roof Age: 7 years, 9 months, 17 days

Review Submitted: 0 years, 1 month, 3 days after completion date

Roof System: Interlock® Standing Seam Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Edmonton

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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