Metal Shingles Spruce Grove, AB Review 🇨🇦 — August 9, 2018 | Interlock®

Spruce Grove, AB

★☆☆☆☆
Roy and Allyson C. Spruce Grove, AB Review: August 9, 2018 · Completion: July 25, 2018
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

For the money, it could have been a straighter job. The product is good, but it could have been straighter. Also, some issues with Shawna in Calgary could have been addressed better. I think when someone is spending that kind of money. When you are looking from the bottom to the top of your house, you want to see that the lines are straight. I think what is sold by the salesman, needs to be relayed properly the install crew. I don't think it was. I think someone from higher up should phone me. (Not Shawna)

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★☆ Agree

Employees Professionalism

★★★★★ Strongly agree

Communication

★☆☆☆☆ Strongly disagree
“Zero especially for Shawna in the Calgary office. I was very unhappy with her. She was rude. We explained to her that we did not get an invoice and that it was sent to the wrong people. We still have not gotten an invoice. The original invoice was sent to #4 and not #1. We talked to her stating it was sent to the wrong people, because my neighbor brought it over weeks later. She was very rude to deal with. When I told her she sent it to #4, she said that was not what she had in her computer and acted as though I was lying to her. Very rude. I asked her if she would send us a new invoice stating that it is #1 and she told us that was what she already had on the bill. That isn't true because my neighbor brought it over and I have seen it stating #4. The original invoice was sent to my neighbors address #4-51114, but our address is #1 - 51114 RR 264. The woman is very rude. I would not recommend them again because of her. Due to issues with her, I would not recommend them. I am in the business too and that is harsh. I get bad recommendations too. There was an issue with the payment because we sent a certified money order. For some reason it didn't make it there. She basically might of well said, you guys are lying and you didn't pay. We had to sign a declaration with the bank that the $25,000 money order is out and if someone cashes it, then I am on the hook for it. She really upset me. If the money gets cashed by anyone besides the roofing company, then we will be liable for the money. If it is cashed by the roofing company, then the bank will pursue legal allegations. I have proof from the bank that we did the certified money order. I spent $40,000 in checks.”

Installation Crew

★★★★☆ Agree
“I would like to rate this a 3 plus.”

Quality Of Materials

★★★★★ Strongly agree
“I am satisfied with the quality, but I am not satisfied with the install. I think it could have been straighter for the money I spent.”

Quality Of Workmanship

★★★★☆ Agree
“I would like to rate this a 3 minus. I think for the money, that it could have been a little better job.”

Clean & Safe

★☆☆☆☆ Strongly disagree
“I would like to rate this a minus 10. They did not work safely on the roof and I had to report them. I did not want to be held liable for them falling off 16 feet. When I did show up, he had his harness and rope on, but the rope wasn't connected to anything. I don't know what good he thought that would do. I gave up. I guess I could have sued if he fell off since I did report him.”

Professional Completion

★★★★☆ Agree
“It was completed in a professional manner, but I am not happy with the results. I think the roof could have been put on straighter. Maybe I just care a little more than other people, but when you spend $25,000, the roof should be straight. It is too late because the whole roof has been put on.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“For the money, it could have been a straighter job. The product is good, but it could have been straighter. Also, some issues with Shawna in Calgary could have been addressed better.”

Roof Details

Roof Installation Location: Spruce Grove, AB

Roof Installation Year: 2018

Roof Age: 7 years, 10 months, 23 days

Review Submitted: 0 years, 0 months, 15 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Spruce Grove

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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