Standing Seam LadySmith, BC Review 🇨🇦 — November 8, 2017 | Interlock®

LadySmith, BC

★☆☆☆☆
Mike and Amanda D. LadySmith, BC Review: November 8, 2017 · Completion: October 23, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

No , the product is excellent. The customer service and installation leave much to be desired. -Communication .- A crew that was experienced and trained with Interlock products As stated above we are not happy . We are still waiting on Todd to contact us regarding our concerns. We do not believe we have received the job we paid for.

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★☆ Agree
“Randal was great , the only problem I have was that he told me interlock roofing could be walked on , after seeing all the dents left by the installers I know this is not true.”

Employees Professionalism

★★★☆☆ Neutral
“Some of the employees were great others left much to be desired.”

Communication

★☆☆☆☆ Strongly disagree
“After we signed the contract we were told someone would contact us within the next two weeks to discuss scheduling . We waited a month before we started calling . We were told we would get a call back shortly , after a couple of days we called again , we were told we would receive a call within the next 24 hours , this happened a few times before we received a call back , we were told that Todd would contact us and that they had not sent our job into scheduling yet. We waited to hear from Todd , We finally phoned partway into September to check the status of the job because we were going away from the 22nd-24th of September. We were told we would get a call from Todd on the start date, and a week before the date the bin and product would arrive. We called Todd he informed us he was running behind. The bin never did get dropped off. We heard from Todd the beginning of October saying there was a crew on their way from Alberta . He said they would be probably starting mid week . They started Saturday October 7th .”

Installation Crew

★★☆☆☆ Disagree
“The crew was courteous and very polite , we quite liked them . They were not very organized (but had just arrived from out of town .) They had to go shopping to get some of the tools they required to do the job. It was obvious that this was a new material for them to work with. They dented the first 5 panels by their choice of ladder placement . We had to point this out to them at which time they said "oh your right I can see that now" . The dents are still there as well as many others . We assumed they would fix them. We were wrong. There is also a lap joint on the end cap that is lapped incorrectly . Todd said they will fix the end cap , and he will come have a look at the job .He said we will have to live with all the dents because it is likely they will make it worse by trying to fix them .We are still waiting for this to happen .”

Quality Of Materials

★★★★★ Strongly agree
“The quality of the product is great ,We just wish we had been told the standing seam wasn't as near ridged as the Interlock shingles.”

Quality Of Workmanship

★☆☆☆☆ Strongly disagree
“We feel like we paid for a Cadillac and received the economy model. I believe the crew tried their best , but we do not know why we are paying the price for there training or lack of it with this product . There are also some wires that are routed very sloppy . The roof has many dents and just about every one who has seen our roof points them out to us. We were hoping to be proud of our roof (we are not) as it was to be the start of reconditioning our house .”

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★☆☆☆☆ Strongly disagree
“As for the reasons stated above we are not happy with the results, and the job is not yet completed as we are still waiting to have the end cap fixed and to speak with Todd .”

Problem Resolution

★☆☆☆☆ Strongly disagree
“We are still waiting for Todd to contact us, as he thought he would be here a week ago.”

Schedule

★★☆☆☆ Disagree
“There was very little communication and the job started later then we were promised . We don't mind waiting for a exceptional job , if a exceptional job is what we get.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“No , the product is excellent. The customer service and installation leave much to be desired.”

Roof Details

Roof Installation Location: LadySmith, BC

Roof Installation Year: 2017

Roof Age: 8 years, 7 months, 25 days

Review Submitted: 0 years, 0 months, 16 days after completion date

Roof System: Interlock® Standing Seam Metal Roofing

Roof Color: Tudor Brown

Local Interlock Roofing Company Near LadySmith

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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