Metal Tiles Damascus, OR Review 🇺🇸 — April 9, 2019 | Interlock®

Damascus, OR

★☆☆☆☆
Paul and Glenda S. Damascus, OR Review: April 9, 2019 · Completion: March 12, 2019
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They are the worst company I've ever worked with. Interlock Roofing could improve in proper customer service. I paid for premier customer service and material and got none of them. The issue was resolved after many calls and emails by giving me 30% off the original price after turning it all over to my attorney.

Detailed Ratings

Sales Punctuality

★☆☆☆☆ Strongly disagree
“They suck, they have the worst customer service I've ever seen in my life.”

Sales Knowledge

★☆☆☆☆ Strongly disagree
“He was not knowledgeable. He doesn't know the product and shouldn't be a salesman.”

Employees Professionalism

★☆☆☆☆ Strongly disagree
“Most of them zero but the installer 3.”

Communication

★☆☆☆☆ Strongly disagree
“They lied and didn't inform me of delays, they were impossible to get a hold of. I called several times and they never called back.”

Installation Crew

★★★★☆ Agree

Quality Of Materials

★☆☆☆☆ Strongly disagree
“The ridge had wrinkles and it is the worst sheet medal I've ever seen.”

Quality Of Workmanship

★★★★☆ Agree
“I would give the installation a 3.”

Clean & Safe

★★★☆☆ Neutral
“The install crew was working in the rain and after dark but didn't keep the site as clean as they should. There were water bottles thrown in tress.”

Professional Completion

★☆☆☆☆ Strongly disagree
“The project was delayed by many weeks. They were hard to get a hold of, materials were missing, they only ordered half of the materials. The installation manager, Rolland, made all of these mistakes.”

Problem Resolution

★★☆☆☆ Disagree
“They were once I went to the owner and the vice president of installation which had to come down from Canada.”

Schedule

★☆☆☆☆ Strongly disagree
“It was purchased in September, it was suppose to start the first of December and didn't start until the end of December. After that it was delayed two months due to the lack of the install manager ordering the wrong materials and they never had anyone call and let us know anything. They have the worst customer service I've ever seen in my life.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“They are the worst company I've ever worked with.”

Roof Details

Roof Installation Location: Damascus, OR

Roof Installation Year: 2019

Roof Age: 7 years, 3 months, 5 days

Review Submitted: 0 years, 0 months, 28 days after completion date

Roof System: Interlock® Mediterranean Tile Metal Roofing

Roof Color: Tile Red

Local Interlock Roofing Company Near Damascus

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Roofing System in Oregon and the Pacific Northwest. Based in Portland and serving communities across the Portland Metro, Willamette Valley, Columbia River Gorge, Oregon Coast, and neighboring Washington markets, our team has protected thousands of homes with premium, rust-proof aluminum and solid copper roofing since 1997. We specialize exclusively in Interlock® Lifetime Metal Roofing profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for the Northwest’s heavy rain, wind, moss growth, and freeze-thaw cycles. Every roof is finished with the Alunar® Coating System for long-term color retention and energy efficiency, and is fully solar compatible. Homeowners choose Interlock Metal Roofing (PNW) Inc. for one reason: worry-free performance that lasts a lifetime. With award-recognized service and fully licensed installation in Oregon and Washington, we deliver the last roof you’ll ever need — backed by a lifetime limited warranty and the promise: Never Re-Roof Again.®

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