Critical: Professionalism, Responsiveness My husband and I purchased a home with an existing Interlock roof from his parents this past year. The roof has been fine, we have no issues. However, we are looking to add an addition to our home and because interlock requires their staff to perform all work on the roof because of the warranty we contacted them regarding this. My husband has attempted to reach Interlock for the past 1-2 months with out any call back from anyone. He just keeps getting the front desk secretary that answers the phone and takes the message. He has even requested to speak with the supervisor of the Sharon branch, but again with no call back. I have never experienced such a terrible customer service experience from a company. I do not recommend pursuing a metal roof with Interlock for the fear that if you had a problem with your roof, you may not get in touch with anyone to repair it. If you do proceed with Interlock, prepare yourself to have to call them multiple times per day every day. Update: I received a call back from Interlock today after receiving my google review. Thankfully, they have begun to work on my outstanding issue. Service: Roof installation
The roof qualified for federal energy credits and meets “Energy Star” ratings, so I saved money on taxes
It has been a year since I had my Interlock roof installed and I have meant to write this letter. I am glad I waited because I discovered additional advantages to the roof system by Interlock. I initially was impressed by the planning. Mr. Baldassari explained the roof, brought samples, how it would be installed on my house and interface with existing gutters. He also provided local addresses of Interlock roofs that I could view which was very helpful. During the planning process, he recommended changes I may not have thought of but would eliminate future costs and problems. In my case, he recommended the replacement of several failing skylights which I would purchase but be installed at no charge. The job went smoothly. The crew showed up early and stayed late, answered all my questions, leaving a clean, organized job site at the end of each day. The attention to detail was impressive. The house was a complex roof with several skylights, vents, and a masonry chimney. There was also a large barn and outbuilding, Demetri, one of the crew, reinstalled a large weathervane on the barn assuring me if he installed it, it would never come off. I was happy with the roof install. Since the installation, I have found additional benefits. Because my roof had not failed completely the Interlock roof was able to be installed over the existing roof eliminating the cost of strip off and keeping all the asphalt shingles out of the landfill. I also reduced my insurance risk; one of the considerations was the high wind rating. I live in a hurricane high wind zone for insurance coverage. The deductible was about equal to a new asphalt roof if I put a new conventional roof on replacement cost is not covered, and they prorate it and give you even less as the roof ages, so you basically have no roof insurance. I feel I do not have that problem now with the Interlock roof due to the high wind rating and warranty. I have just retired, and this gives me a great peace of mind, a lifetime durable roof. I also lowered my insurance cost as now all buildings have a class “A” fire rating on the roof. The roof qualified for federal energy credits and meets “Energy Star” ratings, so I saved money on taxes. My energy costs are lower; the roof reflects summer heat keeping the attic cooler reducing air conditioning costs. My attic is vented to outside and uninsulated, so there is no advantage to heating. This roof also eliminates ice dams due to its design, and while many homes had ice dams and water damage to the interior of the house last winter, I had no formation of ice dams and no damage at all, an unexpected bonus. I do not notice any noise from rain or weather an initial concern I had. I live on a busy street and have people stop to compliment on the roof (aged copper) and get information which I am happy to give. I have a more beautiful home, peace of mind, and will never have to re-roof.
Thanks, David R.
Dear Interlock: It has been a couple of months since the installation of my Interlock roof was completed, and two neighborhood endorsements have been forthcoming in that period. First, neighbors have commented about how good it looks, and second, they have commented on the daily cleanup done by the installation crew. I heartily endorse my neighbors’ comments. The cleanup factor really became evident shortly after when a conventional shingle roof was installed a few houses away by a local contractor. Materials were staged in front of the house rather than out of sight in the rear, and the place looked like a mess until the job was completed. As you are aware, the design of my house coupled with the prior construction of an addition across the length of the rear presented unusual challenges. While aluminum shingles could be used on the front, the slope of the back required an installation of Interlock’s membrane roof product. Further complicating the matter was a double roof in the rear with no ventilation of the void between the two roofs. Although you built a ventilation solution into the contract price, hidden construction issues once the work commenced on the rear necessitated redesigning the proposed ventilation solution. This could easily have been an opportunity for Interlock to take advantage of the situation, but the pricing of the change was handled by you and your office staff in a very fair manner. The extensive carpentry that became necessary did, I suspect, add the better part of a day to the job, yet the additional cost was nominal for the effort involved. As important as the pricing was to me, it was just as important and most gratifying to see the carpentry skills employed by the installation crew as they implemented the changes. The one concern my wife had in going with a metal roof was noise during a rainstorm, and some severe weather has shown that noise is not a problem. Also, as everyone is aware, July broke heat records, yet my home’s interior has been more comfortable thanks to the reflectivity of the roof. In conclusion, I am very pleased with the outcome.
Sincerely, Jeffrey Belden
The Interlock Roofing System installed on our home has changed the entire look of the building. It has made the house stand out from the other homes on the street. I am happy to say that the new roof has met or surpassed all that we had hoped for. Not only has it improved the look of the house, but, as you mentioned, it has lowered the temperature of the second floor during the hot summer months. The snow catchers placed on the front porch look as decorative as well as functional. It is comforting to know as I approach retirement age, that I will never have the expense of replacing the roof again, nor will I have to worry about leaks in the future. I would also like to comment on the work team that did the installation. I have never had a contractor come in and work as hard as they did. They basically worked from dawn to dusk. I was amazed that they were able to complete the job in about two and a half days, especially considering that they had to redo all the sheathing on our roof. I thank you and your workers for a job well done.
Sincerely yours, Harry Tirrell
I am writing to let you know how very pleased my husband and I are with our new Interlock roof. We can't believe how very classy our house looks now. It has gone from just another house on the street to "Wow!, look at that house". We can't tell you how many people have stopped on the side of the road to check out our new roof. We have received many complements. We were amazed at how quickly the installation was from start to finish. The yard was cleaned up each and every day at the end of the work day. You wouldn't even of known that we were in the middle of having our roof done. We couldn't be happier that we have decided to invest in the Interlock Roofing. It is something that will last us a lifetime and one less thing that we will have to worry about later on. We will and have recommended Interlock roofing to anyone in need of a replacement or a new roof.
Sincerely, David and Donna M.
We just had the completion of our new roof. We are happy at how professional the job looks, and how the Interlock material gives the house a different look. It's a very good looking rich roof, we love the way the aluminum pieces interlock each other and make the house look so different than the other roofs. Many of the neighbors have stopped to look at the roof all are impressed how good and nice it looks. The workers were professional, hard workers and fast, and they cleaned up every night. We are very happy and pleased with the decision we made. Finally we do not have to worry about the roof any more.
Sincerely, Saliba and Olga Osko
Even though I have only had my new roof for one week, I don't feel it's too soon to tell you how much I love it. It looks so neat and professional. My neighbors are all going crazy over it! It has made a big hit in my neighborhood. The workers who installed the roof were professional, courteous, hard workers, and extremely neat. Sometimes big home improvements can be very stressful. This was stress-free. Also, I have to say last night it rained so hard, but I did not hear a thing. I can't tell you how happy I am I made this investment, Paul Curtis was a pleasure to work with, a true professional. I would definitely recommend your company and Paul to others. In addition, I had the pleasure of speaking with Paul McAllister. Who was also professional and courteous.
Addressed to: Popular Mechanics I have read your recent issue which included a section about roofing materials. I was surprised your excellent publication did not include information about aluminum metal roofs in that section. We recently had one installed and are quite pleased with the appearance. Our roof was installed by Interlock Industries, based in Vancouver. Their shingles come in many colors and somewhat resemble the look of an asphalt shingle roof. However, unlike asphalt shingle and other roofing types, our roof has a lifetime, non-prorated, fully transferable factory warranty. It is fireproof, rot proof, energy efficient and can withstand winds in excess of 100mph. The cost per square foot is more expensive than asphalt shingle but not much more expensive than a 30 year warranted asphalt roof. Much has been written concerning the rapid deterioration of today's asphalt roofs and I would suspect your readers would be interested in learning more. And, no, we don't hear "pitter patter" when it rains!
Robert M. Briggs