Billing & Payment Terms

Interlock operates separate regional billing entities. Your payment is made only to the specific entity named on your invoice, through that entity’s own payment page. Please confirm this is the company name printed on your invoice before paying. If you are unsure which entity issued your invoice, call us at 1-866-733-5811 before paying.

By entering your bank account information and submitting a payment, you authorize the Interlock entity named on your invoice to initiate a one-time electronic (ACH) debit from the bank account you provide, in the amount you confirm, for the referenced invoice. You represent that you are an authorized signer on that account. Recurring or scheduled debits are created only if you expressly set them up on the portal.

ACH EBill payments are processed by our banking partner and typically settle within a few business days. Your invoice is credited once funds clear. A payment confirmation is generated by the portal; retain it for your records.

If a payment is returned (for example, insufficient funds, a closed account, or incorrect bank details), the invoice remains unpaid and the payment may be re-attempted or another method requested. Bank-imposed fees for returned items are the payer’s responsibility. We will contact you to resolve any returned payment.

Questions about an invoice amount, a duplicate payment, or a requested adjustment should be directed to our accounting team at 1-866-733-5811. Approved refunds or adjustments are returned to the originating bank account or applied to your account balance with the Interlock entity named on your invoice.

Payments are handled end-to-end by our banking partners over an encrypted (TLS) connection on their own secure portals. Interlock never sees or stores your bank account details. Our handling of personal information is described in our Privacy Policy.

For any billing or payment question, call 1-866-733-5811 or see Contact Us.