Metal Shakes Surrey, BC Review šŸ‡ØšŸ‡¦ ā€” October 11, 2019 | InterlockĀ®

Surrey, BC

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Roel and Rosemarie M. Surrey, BC Review: October 11, 2019 Ā· Completion: September 6, 2019
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & Courtesy

No, I would not. Interlock Roofing could make sure the project has been inspected by a supervisor to make sure its properly done. I saw so many issues, like the gutter sticking out like a can opener, but I am not able to get on the actual roof to inspect further. I would have liked to have had my issue resolved in an urgent manner when I brought it up, especially because it was pouring rain. I was not satisfied with having to go through three different channels before I got an answer.

Detailed Ratings

Sales Punctuality

ā˜…ā˜…ā˜…ā˜…ā˜† Agree

Sales Knowledge

ā˜…ā˜…ā˜…ā˜…ā˜† Agree

Employees Professionalism

ā˜…ā˜…ā˜…ā˜…ā˜† Agree

Communication

ā˜…ā˜…ā˜…ā˜…ā˜† Agree

Installation Crew

ā˜…ā˜…ā˜…ā˜†ā˜† Neutral
ā€œA few weeks after the roof had been completed, it rained really hard. I was very disappointed to see the rain was pouring like a waterfall. I reported the issues and I was not happy with the way it was handled. I am leaving for out of town and I do not want to leave my house in that condition. When I called Todd, he said the crew was busy and could not come out to fix it. I expressed that I wanted the problem resolved before I left for my trip. I spoke with Linda in the office to let her know I did not care where the help came from but that I wanted the issue resolved. I have never seen a waterfall like that off a roof. The roof was supposed to shift the water but something was not done right. I paid a lot of money for the roof and for it not to be working correctly and hearing the guys are too busy to come out is very frustrating. Linda did finally have someone come out to resolve the issue. I also had some issues on the right side of my house. The gutter is sticking out like a can opener and thats not how it's supposed to be. Someone did come out to fix that issues.I expected this to be a professional job. I am spending a lot of money and I was not impressed with anything. I really hope there are no more issues, but I am still concerned about the snow.The way Todd would always say "well I'm not working today, I'm off today", I was not happy with that at all. I just wanted the issue resolved before I was out of town.ā€

Quality Of Workmanship

ā˜…ā˜…ā˜†ā˜†ā˜† Disagree
ā€œI am not satisfied because of all the issues we had and because of the bent gutter problems. It was not tucked in nicely as it should have been. The gutter was sticking out like a can opener.ā€

Clean & Safe

ā˜…ā˜…ā˜…ā˜†ā˜† Neutral
ā€œI complained about the awning because they did some wood cutting and all the dust from the wood was left. They had to come back a week later to finish cleaning up. I was previously told it would be cleaned when the job was done but it was not. I am not impressed. I would not give any good recommendations.ā€

Professional Completion

ā˜…ā˜…ā˜†ā˜†ā˜† Disagree
ā€œNo, I am not happy.ā€

Problem Resolution

ā˜…ā˜…ā˜…ā˜†ā˜† Neutral

Schedule

ā˜…ā˜…ā˜…ā˜†ā˜† Neutral

Likely To Recommend

ā˜…ā˜…ā˜†ā˜†ā˜† Disagree
ā€œNo, I would not.ā€

Roof Details

Roof Installation Location: Surrey, BC

Roof Installation Year: 2019

Roof Age: 6 years, 9 months, 11 days

Review Submitted: 0 years, 1 month, 5 days after completion date

Roof System: InterlockĀ® Shake Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Surrey

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coastā€™s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfallā€”while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canadaā€™s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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