Metal Shingles Scarborough, ME Review 🇺🇸 — May 5, 2022 | Interlock®

Our installation manager, Paul McLaughlin, was terrible. Interlock roofing is not the cheapest option for roofing. My wife & I decided to spend considerably more to have it placed because we care about our home and were impressed by the product. When we decided to pay extra for a premium product we expected good if not great customer service. That wasn't the case. We had issues with damage to our hardy board siding during installation where it met the roof (I would be happy to send pictures if needed) Multiple areas of the house siding had fractured. When I called to discuss the siding Paul was nonresponsive, dismissive of the issue, rude to my wife and refused to look at the property or even listen to our concerns. He accused me of not wanting to pay my bill even though we paid in cash & on time. Interestingly, he had no problem coming to the house unannounced when I wasn't home to take pictures of the roof which gave me the impression he was more interested in advancing his own interests then listening & working with his customers. For this reason and this reason alone I would not and have not recommended friends to work with the company. Let Paul McLaughlin and get someone who will represent your company well. Mistakes and damages happen in the course of a project. Telling your customers you don't have time for them isn't going to help you build customer referrals or gain market share. I'd like a response or someone in management to contact me to discuss my experience. I've held off on leaving a negative google/bbb review with the hopes I could share my experience with you and have someone discuss with my wife and I the horrible customer service we received.