THE HOMEOWNER PERSPECTIVE

Metal Shingles Hingham, MA Review

Hingham, MA

What was involved in this Interlock® Slate roof installation in Hingham, MA?

This project used an Interlock® Slate system in Deep Charcoal on a home in Hingham, MA, completed June 29, 2016. The project covered roughly 19 squares of roofing. Keith and Lisa J. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on June 29, 2016. Sales Knowledge scored 4 out of 5. The installation was carried out by Interlock Roofing.

★★★★☆

Keith and Lisa J.Hingham, MAReview: June 29, 2016 · Completion: June 29, 2016

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

WE ALREADY HAVE DONE SO; LEAVING THE SIGNAGE IN PLACE WELL AFTER THE AGREED UPON TIME SCHEDULE. PRE-SITE VISIST BY LICENSED PROFFESSIONALS COULD HAVE ELIMANTED ALL THE DELAYS IN INSTALLATION. WORK CREW WAS NOT COMMUNICATING WITH SUPERVISORS SUFFICIENTLY. PLEASE SEND OUT A QA / QC REP TO LOOK OVER THE JOB; THERE ARE SOME QUESTIONS & CONCERNS...THNX!

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 29, 2016. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★☆Agree

Sales Knowledge

★★★★☆Agree

“WORK CREWS WERE NOT EFFECTIVELY COMMUNICATIONG WITH SUPERVISORS IN MAIN OFFICE; CAUSED SEVERAL WORK START / STOPPAGES WHICH WERE ULTIMATELY RECTIFIED BY DAVE H.”

Employees Professionalism

★★☆☆☆Disagree

“NOT REALLY; SMOKED CONTINUOUSLY ON JOBSITE, AND LEFT DISCARDED CIGARETTE BUTTS AROUND.NAILS AND OTHER USED MATERIALS WERE NOT PICKED-UP DAILY.”

Communication

★★★☆☆Neutral

“STAFF WOULD OFTEN CALL AFTER-THE-FACT: DELIVERIES, NO-SHOW CREW, ETC.”

Installation Crew

★★☆☆☆Disagree

“NO WAY - SEEMED LIKE FLY-BY-NIGHT; WORKING OUT OF THERE PASSENGER VAN”

Quality Of Materials

★★★★☆Agree

“WE HAVE, AND CONTIUED TO BE IMPRESSED BY THE MATERIALS - THIS IS YOUR BIGGEST SELLING POINT WHICH WE CONTINUALLY TO BOAST ABOUT, AND RECEIVED.”

Quality Of Workmanship

★★★☆☆Neutral

“NO - THERE ARE SEVERAL AREAS WHICH WE BELIEVE NEED TO BE LOOKED AT BY A QA / QC PERSON FROM YOUR COMPANY. THIS SERVICE SHOULD BE INCLUDED; A WALK AROUND ABOUT 2-4 WEEKS AFTER THE JOB HAS FINISHED, SO YOU HAVE TIME TO NOTICE THINGS.”

Clean & Safe

★☆☆☆☆Strongly disagree

“ABSOLUTELY NOT; IN FACT WE HAD TO MOVE OUR AUTOMOBILE TO A NEIGHBORS YARD, SO IT WOULDN'T GET A FLAT TIRE...A LOT OF NAILS LEFT AROUND THE DRIVEWAY AREAS.”

Professional Completion

★★★☆☆Neutral

“ALTHOUGH WE ARE CONTENT WITH THE OVERALL RESULTS; THE LACK OF PROFFESSIONALISM IS HARD TO OVERLOOK.”

Problem Resolution

★★★★☆Agree

“ULTIMATELY WE GOT WHAT WE WANTED, AND WE SHOULD OF - WE ARE THE CUSTOMER, WE ARE PAYING FOR THE JOB.”

Schedule

★★☆☆☆Disagree

“NO - WORK STATRED WELL BEFORE THE AGREED UPON DATE; CAUSING US TO JUGGLE OUR PERSONAL LIVES AROUND, ONLY TO BE SHOCKED THAT WORK STATRED - THEN ABRUPTLY STOPPED WITH NO EXPLANATION - NO SHOW CREW.”

Likely To Recommend

★★★★☆Agree

“WE ALREADY HAVE DONE SO; LEAVING THE SIGNAGE IN PLACE WELL AFTER THE AGREED UPON TIME SCHEDULE.”

Roof Details

Roof Installation Location: Hingham, MA

Roof Installation Year: 2016

Roof Age: 10 years, 2 months, 21 days

Review Submitted: 0 years, 0 months, 0 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Hingham

Interlock Metal Roofing (New England) Inc.

7- 25 Walpole Park S., Walpole, MA 02081
(508) 257-7859
[email protected]
www.newenglandmetalroofing.com

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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