Metal Shingles Melrose, MA Review 🇺🇸 — June 17, 2015 | Interlock®

Melrose, MA

What was involved in this Interlock® Slate roof installation in Melrose, MA?

Interlock installed an Interlock® Slate system in Black on a home in Melrose, MA, completed May 13, 2015. The project covered roughly 26 squares of roofing. Mark and Alison D. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on June 17, 2015. Quality Of Workmanship scored 4 out of 5, with the homeowner noting: “We had some major issues along the way.” The installation was carried out by Interlock Roofing. The roof has been in place 11 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Mark and Alison D.Melrose, MAReview: June 17, 2015 · Completion: May 13, 2015
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would apprehensively recommend them. Communication between the sales expectations and delivery was poor, which resulted in a major issue for us. I think communication on site during the initial installation was poor, which also resulted in a major issue for us.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 17, 2015. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★★★☆Agree

Installation Crew

★★★☆☆Neutral
“When you mention my name they will know about me. I had a major issue during the installation. The communication of the foreman and the crew was poor and it resulted in a significant issue for us.”

Quality Of Materials

★★★★☆Agree

Quality Of Workmanship

★★★★☆Agree
“We had some major issues along the way.”

Clean & Safe

★★★★☆Agree

Professional Completion

★★★☆☆Neutral
“That is odd for me. There are too separate questions here. I am satisfied with the result. I was not satisfied with the process leading to the result.”

Problem Resolution

★★★★☆Agree

Schedule

★★★★☆Agree
“The schedule took an extra 2 months to complete. When we agreed to certain things, they showed up when they said they would show up.”

Roof Details

Roof Installation Location: Melrose, MA

Roof Installation Year: 2015

Roof Age: 11 years, 3 months, 26 days

Review Submitted: 0 years, 1 month, 4 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Melrose

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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