Metal Shingles Watertown, MA Review

Watertown, MA

★★★☆☆Gary and Kim A.Reviewed July 11, 2018 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Watertown, MA?

This project used an Interlock® Slate system in Musket Grey on a home in Watertown, MA, completed June 22, 2018. The project covered roughly 20 squares of roofing. Gary and Kim A. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on July 11, 2018. Quality Of Materials scored 3 out of 5, with the homeowner noting: “The online photos were not close enough to see issues.” The installation was carried out by Interlock Roofing.

★★★☆☆

Gary and Kim A.Watertown, MAReview: July 11, 2018 · Completion: June 22, 2018

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

The price was very expensive. Crew members were smoking on my property, the cleanup could have been more attentive to detail, also they never checked back to see if I was satisfied with adjustments. For the price that we paid for the roof the quality is not as expected.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on July 11, 2018. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★★★Strongly agree

Communication

★★★★★Strongly agree

Installation Crew

★★★★☆Agree

Quality Of Materials

★★★☆☆Neutral

“The online photos were not close enough to see issues.”

Quality Of Workmanship

★★★☆☆Neutral

“When I questioned the photos, she sent the crew back out to do an adjustment without any communication toward us.”

Clean & Safe

★★★☆☆Neutral

“We were not home in the morning, when we arrived home I had to clear a pathway into our home. I am still finding pieces of the roof around the yard.”

Professional Completion

★★★☆☆Neutral

“The crew chief became defensive when I asked questions.”

Problem Resolution

★★★☆☆Neutral

“Same as above.”

Schedule

★★★★☆Agree

Likely To Recommend

★★★☆☆Neutral

“The price was very expensive.”

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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