Metal Shingles Springfield, OR Review 🇺🇸 — October 8, 2019 | Interlock®

Springfield, OR

★★★☆☆
Mike and Irene L. Springfield, OR Review: October 8, 2019 · Completion: September 30, 2019
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Lots of areas for improvement in Communications regarding the installation timing and schedule

Detailed Ratings

Sales Punctuality

★★★☆☆ Neutral
“Communication was a bit sporadic after we signed the contract on the next steps for scheduling install”

Sales Knowledge

★★★★☆ Agree

Employees Professionalism

★★★★★ Strongly agree

Communication

★★☆☆☆ Disagree
“Communication regarding the installation was virtually nonexistent. The installers just showed up one day and set off alarms on my security system I had no idea they were coming that day. A few days before all of the materials arrived and were dropped in my driveway and I had no idea they were coming”

Installation Crew

★★★★★ Strongly agree

Quality Of Materials

★★☆☆☆ Disagree
“The aluminum roofing shingles are fantastic, but the underlayment vapor barrier was expired by about a year-and-a-half and they went ahead and installed it anyway even after I raised the issue to Damon. He said the warranty is still in full effect and to not worry about it, but that bothers me that materials with a clear expiration date or still used”

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★★★★★ Strongly agree

Problem Resolution

★★☆☆☆ Disagree
“The main issues were communication and they were never satisfactorily resolved. I left messages on a few occasions that weren't responded to trying to understand what was happening with the install schedule. Likewise do you expired vapor barrier underlayment issue was not satisfactorily resolved in my opinion even though the warranty is still in effect”

Schedule

★☆☆☆☆ Strongly disagree
“Again, once a contract was signed there really was no schedule and lack of communication regarding the installation was the biggest issue but it all worked out fortunately”

Likely To Recommend

★★★☆☆ Neutral

Roof Details

Roof Installation Location: Springfield, OR

Roof Installation Year: 2019

Roof Age: 6 years, 8 months, 18 days

Review Submitted: 0 years, 0 months, 8 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Colonial Brown

Local Interlock Roofing Company Near Springfield

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Roofing System in Oregon and the Pacific Northwest. Based in Portland and serving communities across the Portland Metro, Willamette Valley, Columbia River Gorge, Oregon Coast, and neighboring Washington markets, our team has protected thousands of homes with premium, rust-proof aluminum and solid copper roofing since 1997. We specialize exclusively in Interlock® Lifetime Metal Roofing profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for the Northwest’s heavy rain, wind, moss growth, and freeze-thaw cycles. Every roof is finished with the Alunar® Coating System for long-term color retention and energy efficiency, and is fully solar compatible. Homeowners choose Interlock Metal Roofing (PNW) Inc. for one reason: worry-free performance that lasts a lifetime. With award-recognized service and fully licensed installation in Oregon and Washington, we deliver the last roof you’ll ever need — backed by a lifetime limited warranty and the promise: Never Re-Roof Again.®

Explore Interlock® in Oregon

More metal roofing in Springfield, OR →

Last updated: