Metal Shingles North Bend, WA Review 🇺🇸 — September 13, 2017 | Interlock®

North Bend, WA

What was involved in this Interlock® Cedar Shingle roof installation in North Bend, WA?

Interlock installed an Interlock® Cedar Shingle system in Musket Grey on a home in North Bend, WA, completed August 4, 2017. The project covered roughly 24 squares of roofing. Scott and Maureen K. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on September 13, 2017. Likely To Recommend scored 4 out of 5, with the homeowner noting: “I used them 10 years ago and I didn't have any problems but this situation is not good. They are not trying to fix the situation.” The installation was carried out by Interlock Roofing. The roof has been in place 9 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Scott and Maureen K.North Bend, WAReview: September 13, 2017 · Completion: August 4, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I used them 10 years ago and I didn't have any problems but this situation is not good. They are not trying to fix the situation. The communication is one place they can improve by calling back their customers. I think they need to give a full disclosure of the products and the materials they used. I haven't been able to get a break down of the materials they used on my project. I just hope they really did my roof properly and didn't leave other pieces of rotten wood up on the roof covered up. I am hoping that the roof is done honorable and I am not having to contact them in 5 years with problems because they didn't put the roof up properly.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on September 13, 2017. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★☆☆Neutral
“They messed up my order and got it wrong.”

Communication

★★☆☆☆Disagree
“I am still waiting on a call back and haven't received the call as of yet.”

Installation Crew

★★★☆☆Neutral
“They messed up the order and was only going to put in 2 vents instead of 6 vents and they”

Quality Of Materials

★★★★☆Agree

Quality Of Workmanship

★★☆☆☆Disagree
“I had to have another company come to do work and they found the fascia board rotten. They had covered it up with the roofing. I tried calling them but they still haven't returned my calls.”

Clean & Safe

★★★★☆Agree

Professional Completion

★★★☆☆Neutral
“The rotten wood has upset me for sure. The fact that they haven't returned my calls means they have poor communication skills.”

Problem Resolution

★★★★☆Agree

Schedule

★★★★☆Agree

Likely To Recommend

★★★★☆Agree
“I used them 10 years ago and I didn't have any problems but this situation is not good. They are not trying to fix the situation.”

Roof Details

Roof Installation Location: North Bend, WA

Roof Installation Year: 2017

Roof Age: 9 years, 1 month, 4 days

Review Submitted: 0 years, 1 month, 9 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Musket Grey

Local Interlock Roofing Company Near North Bend

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Metal Roofing System throughout Washington and the greater Pacific Northwest. Trusted in Western Washington since 1997, we specialize in premium, heavy-gauge aluminum roofing engineered to handle the region’s relentless rain, coastal wind, moss growth, and freeze-thaw cycles — all backed by a Lifetime Limited Warranty and our promise: Never Re-Roof Again.® From Seattle and Tacoma to Bellevue, Bellingham, Stanwood, and Vancouver, WA, our factory-trained crews install five architectural Interlock® profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — each finished with the Alunar® Coating System for long-term color retention, corrosion resistance, and energy efficiency. Every Interlock roof is lightweight, non-combustible, and fully solar compatible, offering homeowners a beautiful, sustainable roof designed to last a lifetime in Washington’s demanding climate.

Explore Interlock® in Washington

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