Metal Shakes Point Roberts, WA Review 🇺🇸 — May 13, 2019 | Interlock®

Point Roberts, WA

What was involved in this Interlock® Shake roof installation in Point Roberts, WA?

Interlock installed an Interlock® Shake system in Deep Charcoal on a home in Point Roberts, WA, completed April 30, 2019. The project covered roughly 39 squares of roofing. Marshall Cheng and Rassamee L. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on May 13, 2019. Employees Professionalism scored 4 out of 5, with the homeowner noting: “Install crew boss didn’t take my concerns seriously.” The installation was carried out by Interlock Roofing. The roof has been in place 7 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Marshall Cheng and Rassamee L.Point Roberts, WAReview: May 13, 2019 · Completion: April 30, 2019
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Communication. Following contract instruction details. Cleaning up at end of each day and using magnet to pick up all metal at end of project (without me having to launch a complaint) Thank you for this opportunity to provide feedback.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on May 13, 2019. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★★☆Agree
“Install crew boss didn’t take my concerns seriously.”

Communication

★★★☆☆Neutral
“During the installation period, communication with Interlock staff (office as well as install crew) was appalling and very unsatisfactory. No response, ignoring our concerns, conflicting messages etc. During the resolution follow-up period to meet our list of deficiencies the communication was Excellent!! It renewed our trust in the company.”

Installation Crew

★★★☆☆Neutral

Quality Of Materials

★★☆☆☆Disagree
“Our contract indicated Visqueen was to be installed to cover the insulation. This instruction was completely ignored by the install crew, even after I brought it to their attention. Please remind them to pay attention to the contract details!!We are very happy with the aluminum roofing material quality”

Quality Of Workmanship

★★★★☆Agree
“See answer to item #6”

Clean & Safe

★★☆☆☆Disagree
“They finished in a hurry without ensuring all metal and wood bits were picked up. Job site was messy at end of day during the install period.”

Professional Completion

★★★★☆Agree
“The attention to our concerns and correction of listed deficiencies/damages restored out confidence in Interlock. We are currently happy with the end result. Many thanks to Roland!!”

Problem Resolution

★★★★★Strongly agree

Schedule

★★★★★Strongly agree

Likely To Recommend

★★★★☆Agree

Roof Details

Roof Installation Location: Point Roberts, WA

Roof Installation Year: 2019

Roof Age: 7 years, 3 months, 14 days

Review Submitted: 0 years, 0 months, 13 days after completion date

Roof System: Interlock® Shake Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Point Roberts

Interlock Roofing of America

Interlock® is the manufacturer of the original lifetime aluminum metal roofing system, installed by certified local installers across the United States and Canada and backed by a Lifetime Limited Warranty and our Never Re-Roof Again® promise.

Explore Interlock® in Washington

More metal roofing in Washington →