Metal Shingles Edmonton, AB Review 🇨🇦 — December 2, 2014 | Interlock®

Edmonton, AB

★★★★★
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I have had a lot of people come by, I get a discount on my insurance, and it looks great. It was a real no brainer, anybody that asks, I tell them I'm happy. Interlock Roofing could have had better communication between the head office in Calgary and myself as far as time frames. I felt that there were a lot of pregnant pauses in between. Then, I would have to call. I would have liked just a quick update call to let me know the status. They should keep the purchaser in the loop because there are so many horror stories with home construction and renovation. A little communication goes a heck of a long way, it puts people's minds at rest and makes them feel like they are dealing with people not just a roof. I would suggest that Interlock Roofing gets the logo and information painted on all of the vehicles, that is great advertising right there. People here get their roofs replaced about every 5 years. The guy that dropped off the stuff had an interlock truck, but Jim's truck had no signage on it. I wish I had the same experience with all of the tradesmen that I've worked with over the years, it was great from beginning to end.

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree
“Jim Rudrum was early in fact, he got here 15 minutes before time and that is exceptional. I hate when people give me a time and show up late with excuses.”

Sales Knowledge

★★★★★ Strongly agree

Employees Professionalism

★★★★★ Strongly agree
“The employees are very professional and courteous. They were exceptional, polite, and well mannered. I couldn't have asked for a better crew, they were really good. They cleaned up very well and didn't leave any nails or metal hanging around. They did a really good job.”

Communication

★★★★ Agree
“I felt that I had to hound them a little bit as far as communication. There was a little bit of indecision about where the tiles were, a bit of a communication breakdown between the supplier and myself. There were a few speed bumps, and if I were the manager I would look to smooth those out. Those are minor speed bumps, but I would have appreciated a call every few weeks to say they were coming or just to touch base. I found that I had to take the initiative in that scenario.”

Installation Crew

★★★★★ Strongly agree
“The installation crew was very impressive. There are some real cowboys out there, and these were not cowboy builders. They knew what they were doing and worked well together. You could really see the cohesiveness, and you could tell they really liked their jobs. That is all in their favor, they were a good crew.”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★★★★★ Strongly agree
“The job site was very beautiful.”

Professional Completion

★★★★★ Strongly agree

Problem Resolution

★★★★ Agree
“This goes back to the other question. I may have gotten them on a bad day, and it was a minor thing, but the problem is with communication. There are two Shannas, one in financing and one in installation, and they both sound the same. You never know who you're talking to. I also found that some people in the office weren't cross trained, one wasn't really aware of the other. That could lead to communication issues as I've stated prior in the survey. Again, these are minor issues, these things happen.”

Schedule

★★★★ Agree
“They originally said it would be about 6-8 weeks, then it was 8-10 weeks. They came on the 9th week. I felt like I was prodding them a little bit, but I'm glad I did because it snowed the next day. That is the communication between Calgary and the purchaser (myself).”

Likely To Recommend

★★★★★ Strongly agree
“I have had a lot of people come by, I get a discount on my insurance, and it looks great. It was a real no brainer, anybody that asks, I tell them I'm happy.”

Roof Details

Roof Installation Location: Edmonton, AB

Roof Installation Year: 2014

Roof Age: 11 years, 7 months, 7 days

Review Submitted: 0 years, 0 months, 25 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Edmonton

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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