Metal Shingles Red Deer, AB Review 🇨🇦 — August 9, 2022 | Interlock®

Red Deer, AB

★★★★
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I like the roof. What I do not like is the cost of it either. That is why they do not get a full rating. It is very expensive. Upon recommending it to a friend, I would suggest they look around as well. Again, it kind of falls back to that third party. If they had their own employees, they would not be so rushed. These guys I had were professional. They've done a lot of it, so they tore into it with long days. Being in the type of construction, I know that when it's a third-party and they only get paid for so much, their incentive is to get the job done, and getting the job done means they have to stay on time. That was the thing that surprised me. Their incentive is to get the job done quickly. The sooner they get it done, the more money they make. What I found surprising was that, with a big company like that, they did not show up with much in their toolbelt. I thought they would show up with a trailer. I was surprised to see they showed up with a truck and a tool belt. They did have a garbage trailer, and they had a trailer to bring in supplies. I was a little surprised that, being it is a third-party, those guys are not going to bring that stuff in as it is just the bare minimum. They basically had the bare minimum of tools. With the number of nails, I have a nail sweeper and I did not have it there. It was at a relative's, and it was better quality. I asked them if they could pick up the nails. They must have gone to a rinky-dink place and bought a really cheap one as it was falling apart. The clean up was 100%. It was pretty good, but not 100%. I still need to reach out to Interlock to see when they are going to come back out and fix that roof leak. I checked all the others and they are not leaking, so I am happy that it was not that big of a leak. It is a simple job for them to fix. If it was one of the other roofs, they would have to rip it all off. It is actually a cheap fix. I never heard back from the foreman on that with Interlock. I had to phone the salesman who told me all that. He was not in and phoned me back the next week. I had gone to work and I was busy, so I never returned his call. It had slipped my mind until now. I am not at home. I need to reach out to see when they are going to fix the roof that they guarantee. On the ground, the clean up was pretty good. My wife came to see me at work and she had a nail in her tire. The tire kept going flat. I highly suspect it was from my own driveway. She drove it to work, so there are still some out there floating around. But finding nails is to be expected with such a big roofing job. Things I cannot see from the ground, like the eavestroughs, weren't cleaned out all the way. They missed some. They cleaned one really well, but yet they still missed some. They worked their way down and then did not bother going back up at the end to do a final check. Another thing I would like to mention is that some of the flashing they bent, they left bent and wrinkly. I was not happy with that. I mentioned it to them and they did not replace it. They used my old flashing and just left it bent. I had to hire someone else to come and fix that. They should have fixed that for the price they charge. Obviously, they are not coming back to fix whatever for however long. My comments are that it was absolutely wonderful, and that is a false statement. I am going to have negative feedback and maybe if they had known that, they would have kicked it into gear.

Detailed Ratings

Likely To Recommend

★★★★ Agree
“I like the roof. What I do not like is the cost of it either. That is why they do not get a full rating. It is very expensive. Upon recommending it to a friend, I would suggest they look around as well.”

Sales Punctuality

★★★★★ Strongly agree
“Yes, he was punctual.”

Sales Knowledge

★★★★ Agree

Employees Professionalism

★★★★★ Strongly agree

Communication

★★★★★ Strongly agree
“It depends on who we are talking about. As far as the company goes, I would say yes. They got third-party contractors, and that is where a little bit of the problem comes in. As far as Interlock communicating effectively, I would give them a five, as they returned my calls and got back with me effectively. I still have to get back to them about a small problem that might be coming up in the questions.”

Installation Crew

★★★★★ Strongly agree
“Yes, they were organized and professional.”

Quality Of Materials

★★★★★ Strongly agree
“I am satisfied with the materials so far. Maybe they should ask these same questions five and then ten years later, as it is guaranteed for a lifetime. When they are phoning me 3-5 months after the job, up to this point, I am satisfied.”

Quality Of Workmanship

★★★★ Agree

Clean & Safe

★★★★ Agree
“For the most part, I did all the final clean up. I had to clean my own eavestroughs. They cleaned the bulk out, but they did not clean them out. I had to get the ladder out by myself. In fact, I still have an eavestrough way up there that I need to clean out. It could be worse. The one star that is not given is reserved for the work I had to do with the clean up and the number of nails. Since I have cedar shakes, there are a lot of nails.”

Professional Completion

★★★★ Agree
“My project was not entirely completed in a professional manner, and I am not entirely happy with the results.”

Problem Resolution

☆☆☆☆ Strongly disagree
“After they were completed and finished the job, we got some heavy rain. My sunroom was leaking. They guarantee the roof for a lifetime. I phoned the contractor, who is a third party to Interlock Roofing. When I first hired them, they said they had their own crew. They fail to tell you it is a third-party crew. They are not employees. They are paid by meters, footage, etc., and their incentive is to get the job done now. The quicker they can get it done, the more money they make. When I hired them, I thought they had their own crew. They would get a big chunk of money, and the crew would come to work, and they would not care how long it took because they were paid hourly and not by the job, so there would be a little better quality. These guys ripped into it. I give them credit. They got after it. They got the job done. They worked hard and worked long hours, but they are a third party. The only way they make money is by getting it done, but the sooner the better for how much money they make, and the quality is not quite there. It is not the same, so that is what I did not like about it. I phoned the third-party contractor, who is the guy that is running it, and I said the roof was leaking and it was a small patch of 10x8 feet to replace around a window with not a lot of material, as it is a sunroom like a lean-to. I let them know it was leaking and, of course, they were busy as heck. He was sending the crew to Toronto and would have to schedule them in. He would have to figure out when he could send a crew out to fix it, and I never heard back from him, and that was months ago.”

Schedule

★★★★★ Strongly agree
“They worked with me on that schedule.”

Roof Details

Roof Installation Location: Red Deer, AB

Roof Installation Year: 2022

Roof Age: 4 years, 0 months, 16 days

Review Submitted: 0 years, 1 month, 29 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Musket Grey

Local Interlock Roofing Company Near Red Deer

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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