Metal Shingles Burnaby, BC Review 🇨🇦 — July 16, 2023 | Interlock®

Burnaby, BC

★★★☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Good materials, service and communication need improvements. Homeowners need peace of mind for the entire rooftops, not just the roofing materials. Anything that links to it should be discussed and made aware of. They may only have experienced once and the roofing company deals with it every day. Sales person needs to do what they said otherwise don’t say it. Operation manager needed support as it had derailed his responsibility. The understaff caused improper service. Interlock is experienced in roofing, they should point out that there may be cost associated with other components I.e. plywood, gutters. This is the most disappointing experience with Interlock team. The edge installed has the gaps throughout and the new gutters are needed so that the gaps can be properly sealed. With the pricy roof, we don’t only expect the great quality materials, but also great services and thoughtful advice for the entire roofing.

Detailed Ratings

Likely To Recommend

★★★☆☆Neutral
“Good materials, service and communication need improvements. Homeowners need peace of mind for the entire rooftops, not just the roofing materials. Anything that links to it should be discussed and made aware of. They may only have experienced once and the roofing company deals with it every day.”

Sales Punctuality

★★★★Agree
“They were early.”

Sales Knowledge

★★☆☆☆Disagree
“Mike mentioned’No worries about everything, this should be the total cost’. We ended up paying another almost 5K for plywood for the entire roof. Mike looked to the plywood prior to signing.”

Employees Professionalism

★★★☆☆Neutral
“The installers are very good, very friendly and communicate with us with courtesy. Mike Smith on the other hand never showed. He told us that he would be on site during the installation. We texted him to confirm the installation dates several times. He never responded and never showed.”

Communication

★★★☆☆Neutral
“They mentioned in the conversation and contract that the job would take 3 days to finish. It took 9 days.”

Installation Crew

★★★★★Strongly agree
“They are fantastic, professional, clean and friendly.”

Quality Of Materials

★★★★Agree

Quality Of Workmanship

★★★★Agree

Clean & Safe

★★★★Agree
“WorkSafeBC crew popped by and the installer are able to handle the safety sensitive questions.”

Professional Completion

★★★★Agree

Problem Resolution

★★☆☆☆Disagree
“Costly solution”

Schedule

★★★☆☆Neutral
“The installers arrived on time and punctual daily. Scheduled for 3 days, jobs finished in 9 days. The installer mentioned that it was unrealistic commitment.”

Roof Details

Roof Installation Location: Burnaby, BC

Roof Installation Year: 2023

Roof Age: 3 years, 1 month, 7 days

Review Submitted: 0 years, 0 months, 26 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Burnaby

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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