Metal Shingles Chemainus, BC Review 🇨🇦 — November 16, 2017 | Interlock®

Chemainus, BC

★★★☆☆
Christel B. Chemainus, BC Review: November 16, 2017 · Completion: November 1, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Iffy. Enjoyed Randal, Dustin, and Ryan very much. Not so pleased with the run-around, nor the lack of forthright answers. There was no logical reason my calls weren't returned, that i was given glib answers, and had to park my car on the road for 1.5 months just in case someone showed up. As stated - Project Management, Honesty, and Communication. There simply is no reason nor excuse to not be forthright. Anything less is inconsiderate and unkind. I think I've said everything now. The straight forward, untarnished, unguilded truth.

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★★ Strongly agree

Communication

★☆☆☆☆ Strongly disagree
“Not at all. My roof was supposed to begin Sept. 15th. I phoned prior to make sure it was on schedule, as i had booked it back in May. No reply.I phoned a week later and did get a return call that it was only a two day job, and It would be complete before my surgery date on Sept. 26th.I started parking out on the road every day and night.I ohoned every second or third day from then on, and finally got a reply mid October, asking I had received my supplie yet? What a joke. They had not been ordered. Then they were shipped by an alternate route, and were way up-island, so it would be a few days before they would be brought down. I kept phoning. Finally, I broke down crying in the middle of leaving a message because I was so angry. I just wanted a final date!!! I never heard back. The supplies arrived Oct. 10th, then just sat there. They finally arrived about a week later to start work, then would miss a day due to weather, then show up the next day and work in the worst weather yet. I know they were only going where they were told to go, and were stretched very thin, alternating jobs. It took about a week, and was completed after I had returned to work from my surgery October 25? 26th?There was no-one here when I returned from work like there was supposed to be, so I didn't get the job completion paper, and wasn't sure where my cheque needed to go to, but was NOT going to make any more phone calls. For this, Todd not only managed to phone me, he phoned me at my work number and emailed the form, saying he urgently needed it returned before the days end, which gave me 3/4 hour to get it done in between serving clients. In all fairness, i was very honest when completing the form. My email stated that yes, sometimes things don't always go the way they are expected to, but that the antidote fir that is honesty and communication, of which I got neither.”

Installation Crew

★★★★★ Strongly agree
“Friendly, hard workers, and i enjoyed them very much. I was so happy to see them when they arrived, i felt like hugging them. They even helped a neighbour put a tarp up in the pouring rain. Very genuinely nice young men.”

Quality Of Materials

★★★☆☆ Neutral
“It's too soon for me to know. They were just put up there and haven't had endure very much yet.”

Quality Of Workmanship

★★★☆☆ Neutral
“It look good, but see answer 7.”

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★★★★★ Strongly agree

Problem Resolution

★★☆☆☆ Disagree
“Not at all.”

Schedule

★☆☆☆☆ Strongly disagree
“Six weeks too late. Did not install a vent in the fourth corner if the attic, because the attic did not extend all the way to that corner. The whirly air vent was not replaced, but was spraypainted and returned to the roof. i was not upset by either, but did think it should have been mentioned to me by the project manager, and didn't think it should have been up to me to request that the charges for those items be removed from my bill.”

Likely To Recommend

★★★☆☆ Neutral
“Iffy. Enjoyed Randal, Dustin, and Ryan very much. Not so pleased with the run-around, nor the lack of forthright answers. There was no logical reason my calls weren't returned, that i was given glib answers, and had to park my car on the road for 1.5 months just in case someone showed up.”

Roof Details

Roof Installation Location: Chemainus, BC

Roof Installation Year: 2017

Roof Age: 8 years, 7 months, 16 days

Review Submitted: 0 years, 0 months, 15 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Chemainus

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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