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Metal Shakes Osoyoos, BC Review

Osoyoos, BC

What was involved in this Interlock® Shake roof installation in Osoyoos, BC?

This project used an Interlock® Shake system in Deep Charcoal on a home in Osoyoos, BC, completed September 19, 2019. The project covered roughly 32 squares of roofing. Sarah and Richard L. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on October 11, 2019. Clean & Safe scored 3 out of 5. The installation was carried out by Interlock Roofing.

★★★☆☆

Sarah and Richard L.Osoyoos, BCReview: October 11, 2019 · Completion: September 19, 2019

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They were unreliable and understaffed--unreliably understaffed. Great product, no service. They could have improved on staffing--people who could physically work. Forget about people who do the administrative work--there are too many of them and not enough people to do the physical work. They were also unaware of the fact that there was damage to the interior.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on October 11, 2019. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★☆☆☆☆Strongly disagree

“We had to go on site before we got a callback. We had to get upset to get results from management--even to get it started.”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★☆☆Neutral

“The job site was never cleaned up. Every day some trash was left. They were obviously understaffed. It's not the worker's fault. I was very shocked by the lack of staff involved in the job.”

Professional Completion

★☆☆☆☆Strongly disagree

“There is still a hole in the ceiling in the bedroom. We are responsible to find a contractor to repair the drywall damage--to get an estimate and fix the problem.”

Problem Resolution

★★☆☆☆Disagree

“The initial concern was a lack of communication. Communication was 0. We were unable to withdraw from the contract, even though that meant the roofing company couldn't live up to their promise.”

Schedule

★☆☆☆☆Strongly disagree

“The beginning of the July was the commencement, and then they scared us badly, stating they couldn't get stuff. We had to fight to get the cement for the project in the middle of September, the rainy season, when they were starting at the end of July.”

Likely To Recommend

★★★☆☆Neutral

“They were unreliable and understaffed--unreliably understaffed. Great product, no service.”

Roof Details

Roof Installation Location: Osoyoos, BC

Roof Installation Year: 2019

Roof Age: 7 years, 0 months, 0 days

Review Submitted: 0 years, 0 months, 22 days after completion date

Roof System: Interlock® Shake Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Osoyoos

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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