Metal Shingles Pender Harbour, BC Review 🇨🇦 — November 6, 2019 | Interlock®

Pender Harbour, BC

★★★★☆
Randolph R. Pender Harbour, BC Review: November 6, 2019 · Completion: October 4, 2019
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would recommend Interlock Roofing if you plan on being the supervisor yourself. I'll use them again but I'll be there the whole time watching. They fell short of my expectations with the communication between supervisory Todd, the project manager, and the actual crews'. The communication was poor. The crews had a hard with English. The head crewman should have been looking at the work the men were doing and telling them to clean up instead of cutting corners. It was very sloppy work. They didn't seem to know what they were doing. I would like for Mike to touch base with me about my concerns I sent to him via email. It would have been nice for Mike to be there to support me. I am disappointed for him not stepping up.

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★☆☆ Neutral
“Mike gave me little optimistic expectations like being able to cut the roof line into the side of the building. The crew was incapable. Mike said it would be no problem and it would be really simple. I had to do it for the crew.”

Employees Professionalism

★★★★★ Strongly agree

Communication

★★★★★ Strongly agree

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★☆☆☆ Disagree
“I thought the workmanship of the skylight installation was atrocious. They fellow agreed to do the work and I thought it took a level of skill but the roofers were poor and that was displayed. They had no idea what they were doing. They had to redo it with the supervisor. And they call themselves professional? Are you kidding me?! The edges installed on the ends were bent up. That was fixed but it never should have happened in the first place.”

Clean & Safe

★★★★☆ Agree
“Todd said they would put plywood down. They didn't. I was picking nails off the deck. They didn't do what they said they were going to do. Todd is a very nice fellow and I enjoyed interacting with him but he wasn't on top of the crew. The coordination between Todd and the crew was poor. I was bringing up strapping for the roof, they didn't even know like they were supposed to. It was a hat job, partially. Todd has great communication skills but the crew just rolled their eyes. That was the biggest letdown, the supervisory of the company.”

Professional Completion

★★★★☆ Agree

Schedule

★★★★★ Strongly agree

Roof Details

Roof Installation Location: Pender Harbour, BC

Roof Installation Year: 2019

Roof Age: 6 years, 8 months, 10 days

Review Submitted: 0 years, 1 month, 2 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Pender Harbour

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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