Metal Shingles Downers Grove, IL Review 🇺🇸 — June 29, 2017 | Interlock®

I would never recommend Interlock Roofing. Interlock Roofing could have improved on customer service from start to finish. The customer is always right. I am not here for you. I did not ask you to come to my house and take money out of my pocket to put your roof on my house. It is a sales issue. It is not me for you, it is you for me. When you call Interlock, you are calling to an answering center. I wanted to talk to tech support or someone at the manufacturing plant. Al's Roofing is the one that installed Interlock Roofing shingles. 3 month's later, I am still getting riled up. Al is in Minnesota and needs notice before coming to your house since he is states away. He has crews to come out. Interlock Roofing is just a name and not a manufacturer. What is the guarantee that the color won't come off after exposed to UV rays? Mark said that they would send us a visa gift card for any restaurant. John sent a Gift Card that was already used to a terrible restaurant. We received a gift card that had $102 dollars for a remaining balance. It was originally a $200 gift card. That is not a gift card to your favorite restaurant. The first time the materials arrived, the box said Green. Jessie should have made sure it was the right order. They should have fixed it at that point instead of installing the roof. We had to wait 7-8 days for them to come back out and re install the roof, and then at that time fix the Ivy flashing. I talked to Jessie and he said, "the guys install it differently based on the flashing and what you can see. The guys didn't think you would be able to see how they installed it because of a tree." You should get quality people that know how to install the roofing and the flashing. It would be different if Interlock Roofing made the roofing, had their own tech support, and everything. We are still waiting on Al to call back to let us know when they are going to comeback. I should not have to get up on my own roof to identify each bad tile. I think when the tiles were put into the box, they rubbed up against each other and rubbed off the color. It is either a packaging problem or a manufacturing problem. My concern is if it was a packaging problem, then what is my guarantee that the color will last on my roof. Al said that he will back the warranty, but what happens if Al goes out of business. What happens to my warranty? I found the invoice that Interlock charges. $177 sqft per square from Interlock Roofing. How much are you charging the customer? $177 times 15 would be the cost of the materials right there. Are we paying for the warranty as the additional cost? I can easily take that information, go online, and create my own website to bash Interlock. I know how much everything costs, and I wouldn't be feeling this way if it hadn't been for the customer service I received.I feel like we have been screwed from the beginning. I also noticed on the invoice, that Interlock charges the customer for the sign and stand. Why is that? I did ask Al if we were charged for the sign, and he avoided the question and then changed the subject.