Gloucester, MA Metal Shingle Roof Review — Poor Service (2019)

Gloucester, MA

★☆☆☆☆
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

This is a roofing installation in Gloucester, Massachusetts; the homeowner is happy with the final result but would not recommend the company. They paid $30,000 but experienced poor customer service—attempts to communicate with Jennifer (including requests to speak with her supervisor) were ignored, they spent time and money searching for permits, constructed ladder guards from their own plywood, placed buckets in the attic to catch drips, and cleaned up debris; Interlock told them to submit a receipt for the wood for compensation and the contract absolves Interlock of installation delays, leaving the homeowner hoping the roof holds up to avoid warranty claims.

Detailed Ratings

Sales Punctuality

★★★★☆ Agree

Sales Knowledge

★★★★☆ Agree

Employees Professionalism

★★★☆☆ Neutral
“The salesman and the installation crew,as well as the final inspector,were all courteous.The customer service rep ,Jennifer Simons ,was anything but.”

Communication

★☆☆☆☆ Strongly disagree
“Some of the worst communication I have ever dealt with in any situation.Continuous broken promises,no responses to email requests,very poor.”

Installation Crew

★★★★☆ Agree
“Being unaware of whether or not a permit was pulled(which I had to verify on my time), not properly guarding the ladders which were left up unattended,and leaving our house open to the elements for days at a time,the crew,when actually working,did satisfactory work.”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★★☆☆☆ Disagree
“Again,ladders left unguarded,and I also had to secure on two occasions flying debris and the material pile.”

Professional Completion

★★★☆☆ Neutral
“While I am happy with the final result,it was definetly not done in what I would call a professional manner.”

Problem Resolution

★☆☆☆☆ Strongly disagree
“If ignoring issues and requests is what you consider effective ,Jennifer is peerless.”

Schedule

★☆☆☆☆ Strongly disagree
“Our request was to have the roof installed in the spring in good weather.We were notified on Dec 19th ,I believe,that work would commence.We expressed reservations as it was so close to Christmas,and didn't want any commotion as we have many guests.We were assured it was a 4 day job and no disruption would take place.The job took nearly a month.”

Likely To Recommend

★☆☆☆☆ Strongly disagree
“While I am happy with the final result,I could never ,in good conscience,recommend anyone to use your company.”

Roof Details

Roof Installation Location: Gloucester, MA

Roof Installation Year: 2019

Roof Age: 7 years, 5 months, 1 day

Review Submitted: 0 years, 1 month, 0 days after completion date

Roof System: InterlockÂź Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Gloucester

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock¼ Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock¼ roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.¼

Explore InterlockÂź in Massachusetts

Top 10 Metal Roofing FAQs for Homeowners in Gloucester

Homeowners researching metal roofing in Gloucester often have several important questions before replacing their roof. Many people want to understand how metal roofing compares to traditional materials like asphalt shingles in terms of lifespan, durability, cost, and long-term value. Roofing decisions can also be influenced by local weather conditions. Homes in Gloucester may experience environmental factors such as rain, wind, snow, heat, fire, or seasonal storms that can impact roof performance over time. The following frequently asked questions help explain what homeowners should know when evaluating metal roofing and why many people choose durable roofing systems designed for long-term protection.

How long will a metal roof last in Gloucester, MA?

Metal roofs commonly last at least 50–75+ years; asphalt shingles typically last 15–30 years, so metal offers far greater long‑term value. In Gloucester, coastal exposure means salt‑laden moisture, high humidity and Nor’easter winds that accelerate corrosion and wind damage on lesser systems, and periodic heavy coastal snowfall and freeze‑thaw cycles add weight and thermal stress—factors that shorten asphalt lifespans and make durability paramount for homeowners. Many Gloucester homeowners choose heavy‑gauge metal for superior wind resistance, minimal water penetration, and resistance to salt air and ice dams compared with asphalt. Interlock Metal Roofing systems use heavy‑gauge aluminum and are backed by a lifetime limited 50‑year transferable warranty, designed to provide long‑term protection suited to Gloucester’s coastal climate.

How much does it cost to install a metal roof in Gloucester, MA?

Metal roofs in Gloucester typically cost more upfront than asphalt shingles, but exact pricing depends on roof size, slope, complexity (hips, valleys, skylights), tear-off, flashing, and labor. Gloucester’s coast is exposed to Nor’easters with strong winds and seasonal snow, and salt spray and freeze–thaw cycles increase the need for corrosion-resistant finishes and robust attachment—these local factors can push material and labor costs higher than inland locations. Many homeowners evaluate metal versus asphalt on lifetime value rather than initial price: durable metal systems often lower repair and replacement costs over decades. For that reason, Interlock Metal Roofing emphasizes long-term ownership value and performance in coastal New England rather than competing solely on being the lowest-cost option.

Should I choose metal roofing or asphalt shingles for my Gloucester home?

On Cape Ann in Gloucester, coastal salt spray and frequent Nor’easters plus cold, snowy, windy winters influence roofing performance. Metal roofing lasts over 50 years and offers superior resistance to wind uplift, freeze‑thaw cycling and salt‑air corrosion; it sheds snow well and needs little routine upkeep. Asphalt shingles typically last 15–30 years in this climate, require more periodic inspection, re‑sealing, and are prone to granular loss, algae/moss and wind damage. Durability: metal resists rot and wind damage better; shingles are easier to spot‑repair but replace sooner. Long‑term value: metal’s higher upfront cost often pays back through avoided replacements and lower maintenance. Homeowners who prioritize durability and long‑term protection often choose metal; others who prefer lower initial cost may opt for shingles. Interlock Metal Roofing appeals to those seeking 50+ year performance, strong weather resistance and architectural curb appeal.

Are metal roofs noisy when it rains in Gloucester?

This is a common myth: metal roofs are noisy when it rains. Modern residential metal roofs installed over solid decking do not sound like barn roofs; they’re mounted on plywood/OSB with underlayment that dampens rain. Insulation, attic air space, and the full roof assembly strongly affect sound—well‑insulated attics make metal comparable to asphalt or shingle roofs. Installation quality and fastening methods matter. Gloucester’s coastal, windy, snowy climate—with salt‑laden moisture and seasonal freeze‑thaw and snowfall—makes durable, properly sealed metal systems a smart, quiet choice compared with other materials. Interlock Metal Roofing systems are installed as complete roofing systems designed for residential homes.

How energy-efficient are metal roofs in Gloucester?

Q: Is a metal roof energy efficient in Gloucester, MA? A: Yes—metal roofs can be very energy efficient in Gloucester. Coastal salt spray and frequent Nor’easters (strong wind, heavy rain/snow and freeze–thaw cycles) influence roof durability and make reflective, durable surfaces helpful for long-term performance. Metal roofing reflects sunlight to reduce heat gain, but the whole roof assembly—insulation levels, air sealing and ventilation—determines real energy savings. In Gloucester’s mixed coastal climate, benefits include lower summer cooling loads and durable resistance to moisture and wind when properly detailed. Homeowners shop for energy efficiency to cut utility bills, improve comfort, and increase resale value. Interlock Metal Roofing systems are designed to support long-term home performance.

How does metal roofing in Gloucester, MA withstand wind, hail, and severe weather?

Gloucester’s coastal location brings persistent salt moisture and sea‑spray and frequent Nor’easters that deliver strong winds, heavy snow and coastal flooding—conditions that accelerate corrosion and increase wind/snow loading on roofs. Metal roofing can perform very well in wind, hail and heavy weather: it sheds snow, resists rot and moss that thrive in humid coastal climates, and—when specified with the right gauge, profile and attachment system—offers strong impact and wind uplift resistance. Performance hinges on roofing system design, installation quality, and material durability. Homeowners weigh weather resilience because it affects longevity, maintenance, repair costs and insurance. Interlock Metal Roofing systems are engineered for durability, hail protection and high wind resistance when installed to manufacturer specifications.

Will a metal roof rust or corrode in Gloucester's wet climate?

Metal roofing corrosion depends on the metal chosen and local exposure. Gloucester’s coastal salt spray and marine moisture accelerate corrosion, while winter snow and freeze–thaw cycles add moisture and stress—both affect long‑term roof performance. Some metals (aluminum, stainless, coated steel) resist corrosion far better than bare steel; aluminum performs especially well in wet, coastal settings because it forms a protective oxide layer. Homeowners should weigh corrosion resistance when comparing upfront cost versus lifespan and maintenance. Interlock Metal Roofing systems use aluminum construction for strong corrosion resistance and are protected further by the Alunar Coating System for extra protection.

How often should I inspect and maintain my metal roof in Gloucester?

Gloucester has warm summers and cold, snowy, windy winters—conditions that bring freeze–thaw cycles and heavy snow at times—so roofing must resist moisture and wind damage. Its coastal location also exposes roofs to salt spray and strong marine winds, which can accelerate corrosion and loosen fasteners. Metal roofing is a durable, low‑maintenance choice here, but not maintenance‑free. Inspect roofs seasonally and after storms; remove debris, clear gutters, check flashing and roof penetrations, and tighten or replace fasteners as needed. Seasonal leaf and salt buildup or nor’easters can affect seals and drainage, so proactive checks extend service life and performance.

How does curb appeal affect my home's resale value in Gloucester?

Yes—metal roofing can increase home value in Gloucester, MA, especially where buyers prize durability and low maintenance. Gloucester’s coastal salt spray and frequent winter storms, plus freeze–thaw cycles and seasonal snow loads, make durable materials attractive; heavy‑gauge aluminum or solid copper resist corrosion, shed snow, and tolerate thermal cycling better than many shingles. Premium metal profiles boost curb appeal and convey long life and lower future repair costs, which improves buyer confidence. That said, value gains are strongest when the roof suits the neighborhood’s architectural style. Interlock Metal Roofing systems offer slate, cedar‑shingle, Mediterranean tile, shake, and standing‑seam profiles in heavy‑gauge aluminum and solid copper, letting you match style while maximizing longevity and market appeal when comparing roofing options.

Can I install solar panels on my Interlock Metal Roofing System in Gloucester?

Yes. Interlock Metal Roofing systems are solar‑compatible; Interlock Metal Roofing (New England) Inc. installs custom solar brackets engineered for their profiles. Gloucester’s coastal salt spray and high humidity plus cold, snowy, windy winters with freeze–thaw cycles can accelerate roof wear, so roof lifespan matters before mounting solar. Homeowners should plan for future solar when replacing a roof: long‑lasting materials (like interlock metal systems) are preferred to avoid removing panels for reroofing, and integrally designed mounting/bracket solutions should be specified at installation.

More metal roofing in Gloucester, MA →