Metal Shingles Walpole, MA Review 🇺🇸 — October 19, 2015 | Interlock®

Walpole, MA

★☆☆☆☆
Monica and Scott L. Walpole, MA Review: October 19, 2015 · Completion: January 13, 2015
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I was complimented by a neighbor who is looking to have his roof done and I told him DO NOT USE THIS COMPANY! Have a person in charge, make sure someone speaks English. Don't lie. This was the most poorly executed project and overall I'm still disappointing. I regret it so much and feel so stuck. I'll see how this winter goes and bring in my own expert and see if there is a possible legal course of action to pursue my complaints. I was the primary contact for the entire project, but when we submitted the paperwork and the staff was asked to call, the women I spoke with throughout the entire project called my husband. What a joke.

Detailed Ratings

Employees Professionalism

★★☆☆☆ Disagree

Communication

★☆☆☆☆ Strongly disagree
“Two of the three days they were there NO ONE SPOKE ENGLISH. I was SHOCKED that it was so unprofessional. It's taken me almost a year to do this survey because I was so disappointed with the project and honestly angry overall.”

Installation Crew

★☆☆☆☆ Strongly disagree
“They left a mess I'm still cleaning up. SHARP edges. Thank goodness my kids or tires haven't been destroyed. No one spoke english. NO ONE on the day they finished and tried to force me to sign a sheet that I was 'completely satisfied' with the job.”

Quality Of Materials

★☆☆☆☆ Strongly disagree
“We already have leads and my ceiling is cracking. I'm guessing it's not quality materials or workmanship.”

Quality Of Workmanship

★☆☆☆☆ Strongly disagree
“Not at all. Although when I called to have them come check I was told that if they did not find a problem WITH THEIR OWN INSTALLATION I would be required to pay them an additional $250. Since I have no faith in the company, I'm not giving them another dime of my money unless it's to a lawyer in court.”

Clean & Safe

★☆☆☆☆ Strongly disagree
“They did a terrible job when they pulled the roof down and cut the metal. They also left my front light hanging off overnight. At least they had the courtesy to fix it the next day.”

Professional Completion

★☆☆☆☆ Strongly disagree
“Not in the least. There was no foreman on site, no one spoke English and I question whether they were even allowed to be working in the US. They did two sides of the job in different ways (one side they bent the materials to curve, the other side they left straight.”

Problem Resolution

★☆☆☆☆ Strongly disagree
“I had to call and refuse to sign off on the project until someone came out who told me 'that was all they could do. We were told this roof prevents ice damns. When the roof started to dam we called and were told that we could put salt or pull the snow down ourselves, but if we did either it would void our warranty. We were also told there was no one available to come look at it.”

Schedule

★★★☆☆ Neutral

Likely To Recommend

★☆☆☆☆ Strongly disagree
“I was complimented by a neighbor who is looking to have his roof done and I told him DO NOT USE THIS COMPANY!”

Roof Details

Roof Installation Location: Walpole, MA

Roof Installation Year: 2015

Roof Age: 11 years, 5 months, 1 day

Review Submitted: 0 years, 9 months, 6 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Charcoal Grey

Local Interlock Roofing Company Near Walpole

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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