Metal Shingles Enfield, NH Review 🇺🇸 — February 16, 2021 | Interlock®

Enfield, NH

★☆☆☆☆
Rebecca V. and Richard D. Enfield, NH Review: February 16, 2021 · Completion: October 20, 2020
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Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & Courtesy

The customer service was horrible. Our salesman misrepresented many things. He was late in contacting us with changes made to the contract, in terms of the work being done, to the tune of thousands of dollars, and then he wanted us to pay for that. I just can't recommend them. The salesman could improve upon his customer service and his communication. That would be it. I'm glad that it's over.

Detailed Ratings

Likely To Recommend

★☆☆☆☆ Strongly disagree
“The customer service was horrible. Our salesman misrepresented many things. He was late in contacting us with changes made to the contract, in terms of the work being done, to the tune of thousands of dollars, and then he wanted us to pay for that. I just can't recommend them.”

Sales Punctuality

★★☆☆☆ Disagree
“He was punctual for the two meetings in person we had, but he was not punctual in his communication with me during the process.”

Sales Knowledge

★★☆☆☆ Disagree
“He seemed to be knowledgeable when he was pitching me for the roof, but during the process, he was absolutely not knowledgeable about what the crew was doing and what the extra money they wanted from us was for. He gave me inaccurate information several times.”

Employees Professionalism

★★☆☆☆ Disagree
“Most of my dealings were with the salesperson. The woman in the front office was professional and courteous, but my salesperson was not.”

Communication

★☆☆☆☆ Strongly disagree
“A 3, for all the reasons stated above. He was not timely at all. He communicated inaccurate information and was belligerent when I was asking for clarification.”

Installation Crew

★★★★★ Strongly agree
“I wasn't there, but my contractor says they were. The thing of concern to me was they did move ahead and incur over $10,000 more in cost without our approval. I don't know if that falls in professional or courteous. How they were on site, I'd give a 5, but I don't know where to put that information.”

Quality Of Workmanship

★★★★★ Strongly agree
“At this point, I have not been at the property to see that the roof doesn't leak.”

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★★★☆☆ Neutral
“That's a vague statement. Nothing about this was professional, except the guys on the roof. It dragged on two months with the salesman. Let's say 3 an average between those guys and the salesman.”

Problem Resolution

★★★☆☆ Neutral
“They addressed it, but with an attitude. I did not feel they were professional at all.”

Schedule

★★★★★ Strongly agree

Roof Details

Roof Installation Location: Enfield, NH

Roof Installation Year: 2020

Roof Age: 5 years, 7 months, 25 days

Review Submitted: 0 years, 3 months, 27 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Enfield

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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