Metal Shingles Enfield, NH Review 🇺🇸 — June 11, 2021 | Interlock®

The installation crew mostly did a good job. They were careless during stripping as they damaged two lights, a vent pipe and some siding, which is still damaged. They were suppose to install two nails on each shingle which I paid extra for, but I had to remind them several times but am sure they did not, as I look in my attic and see there are areas where only one was installed. The estimate of my roof area was not accurate (10 squares more than my roof area. I told Michael Baldassari his estimate was off from the start) and Paul would not return my calls to speak to me about the errors - terrible customer service. I had to caulk areas that I found should have been done after the job was completed. The drip edge is not tight against my fascia in many areas. Many shingles are scratched. Where sidewall siding was removed, some was damaged, and fortunately I had some to replace it. I had to re-install some of the siding myself as it wasn't happening correctly is several instances. Interlock management refused to speak with me, for this reason alone I cannot recommend Interlock roofing to a friend. Estimate, work plan, and customer satisfaction not acceptable. Again, the installation crew mostly did a good job. Better communication. More careful stripping. Adhere to extra fasteners when paid for. More careful with siding (what would have happened if I didn't have siding to replace damaged.) Better job caulking. Better attention to details. Again, better communication or any communication at all, even after requesting it. I am a mechanical engineer and have built several houses myself including concrete form work, placing concrete, framing, roofing, siding, wiring, plumbing, insulation, sheet rock, finish trim, custom cabinets, flooring, etc. I know how to build things. I see everything when it comes to things not done correctly. I think that the installation was mostly done correctly but there are several areas that could have been done better. I see them, but probably most people would not see them. Should have consistent translator/job oversight person. I was led to believe the installation was to be done by Interlock, not a contractor. When shingles are started on the left side, the long pieces cut off (half and three quarters) should be used to end the rows and not be thrown away. Too much waste of materials.