Metal Shingles Banks, OR Review 🇺🇸 — February 22, 2021 | Interlock®

Banks, OR

What was involved in this Interlock® Slate roof installation in Banks, OR?

Interlock installed an Interlock® Slate system in Musket Grey on a home in Banks, OR, completed February 10, 2021. The project covered roughly 42 squares of roofing. David and Lisa S. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on February 22, 2021. Communication scored 5 out of 5, with the homeowner noting: “Email questions to Damon were responded to in a timely manner. May, in the office, did a good job of keeping us aware of the installation timing.” The installation was carried out by Interlock Roofing. The roof has been in place 5 years and remains under Interlock's lifetime limited warranty.

★★★★
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

We were looking towards metal (vs composite) roofing materials as we wanted an increase in fire resistance, and slippery surface to prevent fir needle gathering and moss growth resistance. The product looks great and sheds water and snow. We hope to see similar results with the fir needs and no moss growth. There has not been a noticeable increase in the sound of rain on the roof. We chose Interlock Roofing based on the material (Aluminum less heat retention), lifetime/50yr warranty, ease and quality of installation methods, no color fading, slickness of roof to prevent moss or needle accumulation (thereby fewer trip for me on the roof). The sales team was punctual, courteous, knowledgeable and helpful in discussing the product. They were timely in responding to my questions even after the sale. The office team, May H, was courteous and helpful in keeping us aware of the installation schedule and what was expected from us. The installation team of 4 people was professional and efficient. Completing our 42 square roof in 1.5 days. They were respectful of our environment in that their talking was in conversation tones (not yelling back and forth) and did not use foul language -- even when it appeared someone accidentally dropped an item. An area of improvement would be to have the installation crew perform a final walk around the gutters (on all levels) to ensure there are no nails, metal fragments, or old roofing left in the gutters. I found a dozen nails and half dozen scraps that could have covered the downspouts openings. Have installation crews introduce themselves to the homeowners. Identify who is the site lead. Place a placard (magnetic sign or dash board sign) on the installation crews vehicles as to the company name. I was concerned who was coming into my property, since I was not expecting anyone the day they arrived. I would like a copy of the before, after, and drone video of the installation.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on February 22, 2021. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★Agree
“We were looking towards metal (vs composite) roofing materials as we wanted an increase in fire resistance, and slippery surface to prevent fir needle gathering and moss growth resistance. The product looks great and sheds water and snow. We hope to see similar results with the fir needs and no moss growth. There has not been a noticeable increase in the sound of rain on the roof. We chose Interlock Roofing based on the material (Aluminum less heat retention), lifetime/50yr warranty, ease and quality of installation methods, no color fading, slickness of roof to prevent moss or needle accumulation (thereby fewer trip for me on the roof). The sales team was punctual, courteous, knowledgeable and helpful in discussing the product. They were timely in responding to my questions even after the sale. The office team, May H, was courteous and helpful in keeping us aware of the installation schedule and what was expected from us. The installation team of 4 people was professional and efficient. Completing our 42 square roof in 1.5 days. They were respectful of our environment in that their talking was in conversation tones (not yelling back and forth) and did not use foul language -- even when it appeared someone accidentally dropped an item. An area of improvement would be to have the installation crew perform a final walk around the gutters (on all levels) to ensure there are no nails, metal fragments, or old roofing left in the gutters. I found a dozen nails and half dozen scraps that could have covered the downspouts openings.”

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★★★★★Strongly agree
“Email questions to Damon were responded to in a timely manner. May, in the office, did a good job of keeping us aware of the installation timing.”

Installation Crew

★★★★Agree
“The crew was efficient and focused on the installation. There was no "horseplay" and they respected our property. They did not have extraneous music or yelling. Their communication to each other was in conversation tones, clean language and very respectful of the area. They were helpful in answering any questions I had about the installation parts and methods. Only 4 out of 5 stars because only one individual introduced themselves. I would have liked to have known the names of all and exaclty who was the installation manager on site.”

Quality Of Materials

★★★☆☆Neutral
“Neutral response. At this time, we have not had enough time to evaluate their performance compared to past roofing materials. Contact in a year so we can give a followup response. Currently the roofing looks great. It shed water.”

Quality Of Workmanship

★★★★Agree
“From the ground it looks well built. I have not had a chance to look closely at the flashing details into the gutter or the hip ridge installations due to the poor weather. Fortunately we do have a sample section of the roof so we can compare if there is any color fading over time.”

Clean & Safe

★★★☆☆Neutral
“They were good at cleaning up the lower level roof and ground area. They tarped the front porch and flowers, but didn't tarp the back bushes or deck. 3 of 5 stars because I new loose nails, some pieces of metal scrap and old roof scrap in the upper level gutter. This may have been due to them pushing the installation to be completed on upper level in the evening darkness.”

Professional Completion

★★★★★Strongly agree

Schedule

★★★☆☆Neutral
“We chose to be on the standby installation schedule. The installation date changed a couple times due to the weather. This was communicated effectively. Unfortunately, what was not communicated was the fact the installers showed on Tuesday, and we had been told Monday that they would arrive Wednesday. This affected our home plans for that Tuesday.”

Roof Details

Roof Installation Location: Banks, OR

Roof Installation Year: 2021

Roof Age: 5 years, 6 months, 29 days

Review Submitted: 0 years, 0 months, 12 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Musket Grey

Local Interlock Roofing Company Near Banks

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Roofing System in Oregon and the Pacific Northwest. Based in Portland and serving communities across the Portland Metro, Willamette Valley, Columbia River Gorge, Oregon Coast, and neighboring Washington markets, our team has protected thousands of homes with premium, rust-proof aluminum and solid copper roofing since 1997. We specialize exclusively in Interlock® Lifetime Metal Roofing profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for the Northwest’s heavy rain, wind, moss growth, and freeze-thaw cycles. Every roof is finished with the Alunar® Coating System for long-term color retention and energy efficiency, and is fully solar compatible. Homeowners choose Interlock Metal Roofing (PNW) Inc. for one reason: worry-free performance that lasts a lifetime. With award-recognized service and fully licensed installation in Oregon and Washington, we deliver the last roof you’ll ever need — backed by a lifetime limited warranty and the promise: Never Re-Roof Again.®

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