Metal Shingles North Plains, OR Review 🇺🇸 — September 13, 2017 | Interlock®

North Plains, OR

What was involved in this Interlock® Cedar Shingle roof installation in North Plains, OR?

Interlock installed an Interlock® Cedar Shingle system in Tudor Brown on a home in North Plains, OR, completed September 1, 2017. The project covered roughly 25 squares of roofing. Troy and Laurie Van R. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on September 13, 2017. Quality Of Materials scored 2 out of 5. The installation was carried out by Interlock Roofing. The roof has been in place 8 years and remains under Interlock's lifetime limited warranty.

★★★★☆
Troy and Laurie Van R.North Plains, ORReview: September 13, 2017 · Completion: September 1, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Interlock Roofing could have improved with better communication, and they should let people know if they are running late.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on September 13, 2017. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★★☆Agree

Communication

★☆☆☆☆Strongly disagree
“The staff at Interlock Roofing does not communicate with me effectively. They were a month late to do the install and there was not communication about it. It was supposed to be done the first part of July and they left here in August.”

Installation Crew

★★★★☆Agree

Quality Of Materials

★★☆☆☆Disagree
“I am not satisfied with the quality of materials used. I have dents in my roof. Interlock came out to look at the dents and now it looks like there are even more dented shingles. I am not happy.”

Quality Of Workmanship

★★☆☆☆Disagree
“I am not sure if I am satisfied with the quality of the workmanship. I am totally at the mercy of the guys putting the roof on and I have no idea what is happening. I won't know if this thing works until it rains. I have no idea how long it will last, etc. There have been some issues and they have taken some money off.”

Clean & Safe

★★★★☆Agree

Professional Completion

★★☆☆☆Disagree
“My project was not completed in a professional manner and I am not happy with the results. They were late, the roof is dented, and they dented a bunch of the gutters. I am not happy with the results. When you pay this much money for a roof and it is far from perfect that is upsetting. There were some questions about some of the workmanship and some of the caulking, I think the guy who went up and checked on it dented more of the shingles. The shingles are more than dented they are smashed.”

Problem Resolution

★★★★☆Agree

Schedule

★☆☆☆☆Strongly disagree
“Interlock Roofing did not adhere to our agreed schedule. You cannot show up three weeks late. When you say you will be there the first part of July that is what I expect.”

Likely To Recommend

★★★★☆Agree

Roof Details

Roof Installation Location: North Plains, OR

Roof Installation Year: 2017

Roof Age: 8 years, 11 months, 12 days

Review Submitted: 0 years, 0 months, 12 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Tudor Brown

Local Interlock Roofing Company Near North Plains

Interlock Roofing of America

Interlock® is the manufacturer of the original lifetime aluminum metal roofing system, installed by certified local installers across the United States and Canada and backed by a Lifetime Limited Warranty and our Never Re-Roof Again® promise.

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