Metal Shakes Portland, OR Review 🇺🇸 — January 20, 2022 | Interlock®

Portland, OR

What was involved in this Interlock® Shake roof installation in Portland, OR?

Interlock installed an Interlock® Shake system in Tudor Brown on a home in Portland, OR, completed December 21, 2021. The project covered roughly 30 squares of roofing. Lorien and Andrew C. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on January 20, 2022. Clean & Safe scored 5 out of 5, with the homeowner noting: “I was pleased and pleasantly surprised by how little debris there was and how little damage to the garden.” The installation was carried out by Interlock Roofing. The roof has been in place 4 years and remains under Interlock's lifetime limited warranty.

★★★★
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would recommend, with the caveat that the person didn’t need a new roof immediately and got a firm date absolutely nailed down. Not sure how much of the issue was due to the universal supply-chain problems, and how much was due to the labor shortage, but the roof went on a couple of months after it was implied by the salesman that it would go on, and about a month after the ‘will surely be on by’ time. However, when we had a leak in the interim, interlock sent a technician out who quickly and efficiently patched the problem until the full team could get here. There was also a small shed under the eaves that was going to get roofing to match the main roof, and I didn’t notice at the time but that didn’t happen. Not sure if it was in the contract or not. Maybe cut back on the sales until you get more materials and people ;p

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on January 20, 2022. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★Agree
“I would recommend, with the caveat that the person didn’t need a new roof immediately and got a firm date absolutely nailed down.”

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★★★★★Strongly agree

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★★Strongly agree
“I was pleased and pleasantly surprised by how little debris there was and how little damage to the garden.”

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★★★★Strongly agree

Schedule

★★★★Agree
“A bit late, but they worked with me.”

Roof Details

Roof Installation Location: Portland, OR

Roof Installation Year: 2021

Roof Age: 4 years, 7 months, 23 days

Review Submitted: 0 years, 0 months, 30 days after completion date

Roof System: Interlock® Shake Metal Roofing

Roof Color: Tudor Brown

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Interlock® is the manufacturer of the original lifetime aluminum metal roofing system, installed by certified local installers across the United States and Canada and backed by a Lifetime Limited Warranty and our Never Re-Roof Again® promise.

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