Metal Shingles Portland, OR Review 🇺🇸 — January 14, 2022 | Interlock®

Portland, OR

What was involved in this Interlock® Slate roof installation in Portland, OR?

Interlock installed an Interlock® Slate system in Tile Red on a home in Portland, OR, completed December 15, 2021. The project covered roughly 22 squares of roofing. Corey Granados and Roslyn E. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on January 14, 2022. Quality Of Workmanship scored 3 out of 5. The installation was carried out by Interlock Roofing. The roof has been in place 4 years and remains under Interlock's lifetime limited warranty.

★★★☆☆
Corey Granados and Roslyn E.Portland, ORReview: January 14, 2022 · Completion: December 15, 2021
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Communication from the installation crew could use improvement.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on January 14, 2022. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★☆☆Neutral

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★☆☆☆Disagree
“Unfortunately the installation crew wasn't as communicative as I would have liked. On the first day of installation when they had finished their work for the day I wasn't informed that they had actually left for the day. I have a garage and driveway, when the crew had finished their work they left their large pick up truck and attached trailer parked in my driveway overnight which completely blocked both the driveway and garage. If I had parked my car in the garage I wouldn't have been able to leave. I was not informed that they would be leaving their vehicle in my driveway overnight. In addition to leaving their vehicle in my driveway they had also left ladders and several boxes of supplies in my front yard. I wasn't aware that they would be leaving materials in my front yard. Had I known I would have offered to store these items in my backyard or in my garage. I was concerned that these items were going to be stolen as it's not uncommon for items to be stolen in the neighborhood. After the work had been completed and a few days had passed, I had noticed a leak and notified the company. I was told that someone was going to take a look at and repair the issue on a certain day and that they would contact me; they never came. I wasn't informed that there was a change in plans. After following up the next day I was then told that they would arrive another day/time and they again never came. I wasn't informed that there was a change in plans the 2nd time around. Following this no-show, the company actually told that someone did come and took a look at the issue on that day. However as I was home almost all day no one came while I was home, in addition my home security has no record of someone coming while I was out, which contradicted what I was told. A few days later someone did contact me to let me know that they'd be arriving in 15 minutes and they did arrive to look at the issue when I was home. Although the installation crew wasn't very communicative, Yoshimi Hata was very communicative and I appreciate all of her assistance. I would rate Yoshimi's communication as 5 stars.”

Installation Crew

★★★☆☆Neutral

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★☆☆Neutral
“I have a front pathway and I noticed along the edge of the pathway there are now screws protruding through the underside. The screws that they used to install the roof are protruding at least one inch through the ceiling. I can also see these screws throughout my garage and I can only assume the entire area above my attic has the same issue. These screws are not only unsightly but also pose a hazard should I need to do work in the attic.”

Clean & Safe

★★★☆☆Neutral
“Over a month has passed and I'm still finding staples, nails, and screws around all sides of my home.”

Professional Completion

★★★☆☆Neutral

Problem Resolution

★★★☆☆Neutral

Schedule

★★★★☆Agree

Roof Details

Roof Installation Location: Portland, OR

Roof Installation Year: 2021

Roof Age: 4 years, 7 months, 29 days

Review Submitted: 0 years, 0 months, 30 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Tile Red

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Interlock® is the manufacturer of the original lifetime aluminum metal roofing system, installed by certified local installers across the United States and Canada and backed by a Lifetime Limited Warranty and our Never Re-Roof Again® promise.

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