Metal Shingles West Greenwich, RI Review 🇺🇸 — November 19, 2020 | Interlock®

West Greenwich, RI

★★☆☆☆
Sean and Anna-Therese K. West Greenwich, RI Review: November 19, 2020 · Completion: October 28, 2020
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They could have improved in follow-up on customer questions and minimizing damage to plantings. I'm still waiting for a copy of my warranty as well. I haven't received any kind of written warranty on the roof, and it's been over a month now.

Detailed Ratings

Likely To Recommend

★★☆☆☆ Disagree

Sales Punctuality

★★★★☆ Agree

Sales Knowledge

★★☆☆☆ Disagree
“They never came down to see the work. They had an installation crew, but there was no follow up from the office because I had some concerns about a couple of questions. I asked them to send someone down, but they never responded.”

Employees Professionalism

★★★☆☆ Neutral
“They were courteous, but they weren't professional because they don't follow-up on communications.”

Communication

★★☆☆☆ Disagree
“There was a lack of follow-up on my questions.”

Installation Crew

★★★☆☆ Neutral
“They caused extensive damage to the grounds around the house that could have been avoided.”

Quality Of Materials

★★★★☆ Agree

Quality Of Workmanship

★★★☆☆ Neutral
“There was a lack of finishing some areas, and I haven't gotten help from them on that.”

Clean & Safe

★★★★☆ Agree

Professional Completion

★★★☆☆ Neutral
“I have questions about the install, and I'm still waiting for a response. I sent photos and I haven't heard anything.”

Problem Resolution

★☆☆☆☆ Strongly disagree
“They didn't follow up on my questions and concerns that I raised. They sent a manager down when they started ht project but they didn't come back at the end to look at the installation and confirm that I was okay with everything.”

Schedule

★★★★★ Strongly agree

Roof Details

Roof Installation Location: West Greenwich, RI

Roof Installation Year: 2020

Roof Age: 5 years, 7 months, 17 days

Review Submitted: 0 years, 0 months, 22 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near West Greenwich

Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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