Metal Shakes Auburn, WA Review 🇺🇸 — October 22, 2021 | Interlock®

Auburn, WA

★★★★☆
Allen and Aletha C. Auburn, WA Review: October 22, 2021 · Completion: October 12, 2021
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I think Interlock Roofing needs to improve on communication with their customers. When the salespeople came to do the sales pitch, the quote form was transferred into a contract instead of a check box form. It is difficult for the customer to understand the exact wording used in the contract. There was a lot of miscommunication because the workers didn't have the paperwork from the salesperson. I'd like to speak with corporate. I had the least positive interaction with the manager. I feel the manager of the job needs to do a walk-through with the paperwork prior to starting the job to avoid problems. HOMEOWNER REQUESTS THAT SURVEY RESPONSES NOT BE POSTED ON THE ONLINE PROFILE PAGE!

Detailed Ratings

Likely To Recommend

★★★★☆ Agree

Sales Punctuality

★★★★★ Strongly agree
“I didn't feel he was open when I spoke to him. I spoke with the supervisor and was satisfied.”

Sales Knowledge

★★★★☆ Agree
“The form they're using is not a good form for taking it from a quote to a contract.”

Employees Professionalism

★★★★☆ Agree

Communication

★★☆☆☆ Disagree

Installation Crew

★★★★☆ Agree
“There was a lack of communication between the crew, office, and salesperson.”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★☆ Agree
“There are still some things that need to be fixed.”

Clean & Safe

★★★★☆ Agree

Schedule

★★★☆☆ Neutral
“There were commitments made to do things on certain days, but the workers were pulled to do other jobs. There ended up being a two-person crew instead of a nine-person crew.”

Roof Details

Roof Installation Location: Auburn, WA

Roof Installation Year: 2021

Roof Age: 4 years, 8 months, 2 days

Review Submitted: 0 years, 0 months, 10 days after completion date

Roof System: Interlock® Shake Metal Roofing

Roof Color: Copper Penny

Local Interlock Roofing Company Near Auburn

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Metal Roofing System throughout Washington and the greater Pacific Northwest. Trusted in Western Washington since 1997, we specialize in premium, heavy-gauge aluminum roofing engineered to handle the region’s relentless rain, coastal wind, moss growth, and freeze-thaw cycles — all backed by a Lifetime Limited Warranty and our promise: Never Re-Roof Again.® From Seattle and Tacoma to Bellevue, Bellingham, Stanwood, and Vancouver, WA, our factory-trained crews install five architectural Interlock® profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — each finished with the Alunar® Coating System for long-term color retention, corrosion resistance, and energy efficiency. Every Interlock roof is lightweight, non-combustible, and fully solar compatible, offering homeowners a beautiful, sustainable roof designed to last a lifetime in Washington’s demanding climate.

Explore Interlock® in Washington

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