Metal Shakes Kent, WA Review 🇺🇸 — August 12, 2021 | Interlock®

Kent, WA

★★★☆☆
Harper J. and Neil M. Kent, WA Review: August 12, 2021 · Completion: July 29, 2021
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Seems like a great product, but the install process was far more difficult and lengthy than it should have been. Sure hope the roof it works as promised once the rain starts up again. It has been a great choice for reducing summer heat buildup!

Detailed Ratings

Likely To Recommend

★★★☆☆ Neutral
“Seems like a great product, but the install process was far more difficult and lengthy than it should have been.”

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★☆☆ Neutral

Employees Professionalism

★★☆☆☆ Disagree
“Had to ask three times for workers to stop urinating on our and our neighbors' driveways.”

Communication

★☆☆☆☆ Strongly disagree
“We typically had no idea when/if workers were coming on any given day. Install manager (offsite) routinely did not answer calls and texts when issues arose.”

Installation Crew

★☆☆☆☆ Strongly disagree
“Showed up for tearoff without any tarps, then started tearoff anyway. Crushed a mature azalea, trampled beds. Almost no debris control, their approach is 'make a mess and clean it up at the very end.We'll be picking up a layer of plastic, metal, and other garbage bits for a long time. Tearoff also left multiple gouges and scrapes in house paint. Crew rarely arrived as promised.”

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★☆☆☆☆ Strongly disagree
“See above.”

Professional Completion

★★★☆☆ Neutral

Problem Resolution

★★☆☆☆ Disagree
“Communication was erratic at best. Install mgr very unresponsive, rarely kept appintments.”

Schedule

★★☆☆☆ Disagree

Roof Details

Roof Installation Location: Kent, WA

Roof Installation Year: 2021

Roof Age: 4 years, 10 months, 16 days

Review Submitted: 0 years, 0 months, 14 days after completion date

Roof System: Interlock® Shake Metal Roofing

Roof Color: Colonial Brown

Local Interlock Roofing Company Near Kent

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Metal Roofing System throughout Washington and the greater Pacific Northwest. Trusted in Western Washington since 1997, we specialize in premium, heavy-gauge aluminum roofing engineered to handle the region’s relentless rain, coastal wind, moss growth, and freeze-thaw cycles — all backed by a Lifetime Limited Warranty and our promise: Never Re-Roof Again.® From Seattle and Tacoma to Bellevue, Bellingham, Stanwood, and Vancouver, WA, our factory-trained crews install five architectural Interlock® profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — each finished with the Alunar® Coating System for long-term color retention, corrosion resistance, and energy efficiency. Every Interlock roof is lightweight, non-combustible, and fully solar compatible, offering homeowners a beautiful, sustainable roof designed to last a lifetime in Washington’s demanding climate.

Explore Interlock® in Washington

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