Metal Shingles Lynnwood, WA Review 🇺🇸 — November 4, 2022 | Interlock®

Lynnwood, WA

★★★☆☆
Steve and Doris F.Lynnwood, WAReview: November 4, 2022 · Completion: October 20, 2022
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Be sure that everything is coordinated so the project starts on time. They need to have enough material and a dump truck so they don't get halfway through and then have to wait. The project manager needs to make sure his voicemail isn't full, return phone calls and emails, and explain why he's not doing that. These are the areas that could have been improved on for my project. It was a very expensive roof, and I was disappointed in how it played out. For example, it didn't start on time, and Abad worked on weekends by himself. The project manager was not on top of it. I expected more for a $40,000 roof. The quality of the workmanship is great, and hopefully it'll last a long time. I'm not a very knowledgeable person when it comes to roofing, but everything from the ground looks fine.

Detailed Ratings

Likely To Recommend

★★★☆☆Neutral

Sales Punctuality

★★★★★Strongly agree
“Paul Wright, our salesperson, didn't return some calls later on when we had some problems. After we started having the roof installed, we had some concerns, and he didn't return calls, so I was disappointed.”

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★☆☆Neutral
“The roofers were very professional, courteous, and did a good job. We were unhappy with the project manager because he didn't respond to emails or calls. His voicemail was always full. He didn't act professionally. We paid a lot of money, and we had concerns when it was installed, but he didn't return emails, and his voicemail was full. I was very unhappy with that. The person in the main office, Yoshi, was great and nice. The roofers were great. I just didn't like the project manager's response. Abad, the roofer, the subcontractor, did the roof with his men. He was shorthanded, so he ended up working weekends by himself. It took longer, but he was extremely nice and fantastic and did a good job. One weekend, he and a helper were there. It took longer because they were shorthanded. The project manager didn't apologize, nor did we get an acknowledgement from him that we were unhappy. They gave us $750 back because we were not happy. That was a nice gesture, a token of good will. It was something, and it was nice.”

Communication

★★★☆☆Neutral
“The project manager didn't return calls. Yoshi, the receptionist or coordinator, did return calls. She always returned calls and emails. It's hard to respond because some of the people were great and some were not.”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree
“I don't know about the quality of the workmanship, but it looks okay. They did chip some stuff and take the paint off in some places. When I talked to Abad, he touched everything up. There were some things. He always responded, was polite, and said he'd take care of it. I am kind of picky. Any little things I saw, he corrected right away.”

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★☆Agree
“It took a lot longer than I thought it would take to do it. The crew came out to start, but the dump truck wasn't here to put the old stuff in. There were coordination issues, which I think were the responsibility of the project manager. So they had to start the next day. There were not enough materials delivered. So he had to wait and come back another day to finish it after the materials were delivered. The installer and his company were extremely professional. I give him 5 stars. He was a really nice gentleman who listened to our concerns and explained everything. It was the project manager that I could complain about.”

Problem Resolution

★★★★★Strongly agree

Schedule

★★★☆☆Neutral
“They started when they said they would, but then they had to delay it a day since materials weren't delivered. Then it delayed again, waiting for more material. They made mistakes because they didn't deliver the dump truck and all the materials.”

Roof Details

Roof Installation Location: Lynnwood, WA

Roof Installation Year: 2022

Roof Age: 3 years, 9 months, 7 days

Review Submitted: 0 years, 0 months, 15 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Black

Local Interlock Roofing Company Near Lynnwood

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Metal Roofing System throughout Washington and the greater Pacific Northwest. Trusted in Western Washington since 1997, we specialize in premium, heavy-gauge aluminum roofing engineered to handle the region’s relentless rain, coastal wind, moss growth, and freeze-thaw cycles — all backed by a Lifetime Limited Warranty and our promise: Never Re-Roof Again.® From Seattle and Tacoma to Bellevue, Bellingham, Stanwood, and Vancouver, WA, our factory-trained crews install five architectural Interlock® profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — each finished with the Alunar® Coating System for long-term color retention, corrosion resistance, and energy efficiency. Every Interlock roof is lightweight, non-combustible, and fully solar compatible, offering homeowners a beautiful, sustainable roof designed to last a lifetime in Washington’s demanding climate.

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