Metal Shingles Vancouver, WA Review 🇺🇸 — August 7, 2022 | Interlock®

Vancouver, WA

★★★☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

The initial construction phases were fine. But WRT our existing skylights, the crew totally dropped the ball, then avoided picking it up. We were told by the estimators that our existing main-roof skylights were high-quality Andersons in great condition and that they would be retained with the new roof. When we returned from our out of state trip we found holes covered with tarpaper where the skylights had been, and nobody from Interlock would own up to it, or give assurances as to when the holes would be filled. Someone failed to communicate with the crew, and it appeared they had scrapped our skylights. It took over two weeks and numerous phone calls before the new skylights were finally installed. Better and more timely communications with your customers when problems arise. It wasn't until we called Mr. Rasmussen that some action on the skylights issue got started.

Detailed Ratings

Likely To Recommend

★★★☆☆ Neutral
“The initial construction phases were fine. But WRT our existing skylights, the crew totally dropped the ball, then avoided picking it up. We were told by the estimators that our existing main-roof skylights were high-quality Andersons in great condition and that they would be retained with the new roof. When we returned from our out of state trip we found holes covered with tarpaper where the skylights had been, and nobody from Interlock would own up to it, or give assurances as to when the holes would be filled. Someone failed to communicate with the crew, and it appeared they had scrapped our skylights. It took over two weeks and numerous phone calls before the new skylights were finally installed.”

Sales Punctuality

★★★★ Agree

Sales Knowledge

★★★★ Agree

Employees Professionalism

★★★☆☆ Neutral

Communication

☆☆☆☆ Strongly disagree
“messages left were not always returned, and when they were, answers were not forthcoming.”

Installation Crew

★★★★ Agree

Quality Of Materials

★★★★★ Strongly agree

Quality Of Workmanship

★★★★★ Strongly agree

Clean & Safe

★★★★★ Strongly agree

Professional Completion

★★☆☆☆ Disagree
“The skylight debacle trashed our assessment of the completion/”

Problem Resolution

★★☆☆☆ Disagree
“It required way too much repetitive followup efforts on our part. We got the iompression nobody wanted to take ownership of the error. In the end it was resolved, but it engendered a great deal of frustration getting there.”

Schedule

★★★☆☆ Neutral
“Up until the skylight issue, it was fine.”

Roof Details

Roof Installation Location: Vancouver, WA

Roof Installation Year: 2022

Roof Age: 3 years, 10 months, 28 days

Review Submitted: 0 years, 0 months, 8 days after completion date

Roof System: Interlock® Cedar Shingle Metal Roofing

Roof Color: Colonial Brown

Photos From This Project

Real photos of this exact installation in Vancouver, WA from the Interlock® photo gallery.

Local Interlock Roofing Company Near Vancouver

Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Metal Roofing System throughout Washington and the greater Pacific Northwest. Trusted in Western Washington since 1997, we specialize in premium, heavy-gauge aluminum roofing engineered to handle the region’s relentless rain, coastal wind, moss growth, and freeze-thaw cycles — all backed by a Lifetime Limited Warranty and our promise: Never Re-Roof Again.® From Seattle and Tacoma to Bellevue, Bellingham, Stanwood, and Vancouver, WA, our factory-trained crews install five architectural Interlock® profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — each finished with the Alunar® Coating System for long-term color retention, corrosion resistance, and energy efficiency. Every Interlock roof is lightweight, non-combustible, and fully solar compatible, offering homeowners a beautiful, sustainable roof designed to last a lifetime in Washington’s demanding climate.

Explore Interlock® in Washington

More metal roofing in Vancouver, WA →

Last updated: