Metal Roofing in Cleveland Circle, Massachusetts — Lifetime Interlock® Aluminum Shingles Installed Locally

We met with the National Sales Manager for Interlock, and he told us that if we were to have a roof installed by Interlock that: a) A “Project manager” would be on site every day, for the entire day, to oversee our job and make sure that the work was performed at a high level of care and quality. the salesman assured us that the manager would not simply show up in the morning and then leave for the day. b) Interlock employees were all factory trained by Interlock, and only work for Interlock, and that they would not be working multiple jobs when working on our job. We hired Interlock solely based on the salesman's assurances that the quality of installation was important and they had the best installers. Prior to his assurances about the installation, we had been planning on hiring a different company, with a very similar product. The first day they arrived for the installation the workers came in a truck with another company logo, “Gutter Guys”. We called the office and told them our concern; we were told that the roofers only worked for Interlock, and we did not expect to see the workers show up in a different company van. We were told that they only worked for Interlock regardless of the vehicle they showed up in. Furthermore the “Project manager" was absent for most of the first three days of the job. He dropped off workers and supplies early in the morning and would return to pick up the workers at the end of the day. There were several occasions where we had concerns about the installation including safety and Mr. Rivera was not here and not answering his phone for hours a day. The Regional Manager came to our house to see the issues we were having. When we mentioned that we wished we had hired the other company with a similar product, he informed us that our project manager also works for that company, contradicting the notion that Interlock employees only work for Interlock. Another instance happened on the third day of installation. The workers showed up and started loading their supplies into a van. When asked if they were leaving, they said “yes” and informed my wife that they were working somewhere else that day. They said they did not know when they would return. My wife called the office immediately; the office manager believed that the project manager was working at our house and was surprised to find out that the workers had come to pick up all their supplies and left. She did eventually track him down and two workers showed up around noon. As a result of the lack of oversight caused by the absence of a project manager, there were numerous and multiple issues with the work. Some mistakes were only caught because we noticed them and asked for them to be fixed, such as: 1. A PVC roof installed in multiple pieces small pieces, and heat-sealed in the rain 2. Ice and water shield installed with small, leftover scraps with tears in them 3. Aluminum gutter flashing that was ripped off of over half of the house and left that way. 1. Holes left in the chimney that needed to be filled 2. excessive use of caulk to fill large holes and to “glue” wood siding in place 3. damage to mahogany deck, sliding door screen, window trim 4. damage to gutters 5. fewer snowguards installed than what was discussed/promised Some mistakes still have not been satisfactorily fixed. These include: 1. Several shingles dented and scratched in the process of trying to fix all the other issues 1. Damaged wood siding, and wood siding that was replaced but poorly installed and badly painted. 1. A dented box vent. 2. Debris deposited in dry well because it was pushed into downspouts. 3. Severely dented flashing 4. Two skylights were not properly closed. The board that the plywood is nailed to in the middle is not secured and only wedged between the drywall. There were also safety concerns: 1. Items were constantly being thrown off the roof haphazardly all over with no concern for anyone who might be below; in one case Items were thrown off the roof just as our children were walking out the door. 1. No doorways were blocked off to let people know if debris would be thrown from above. 1. A full sheet of plywood, carried up a ladder, was dropped, hitting our window. 2. A worker standing on A-frame ladder on the lower level of the sloped roof. This occurred the day after the regional manager told us he would talk to our project manager about safety. 1. No portable restroom available, and workers asked to use our bathroom for the first three days of installation, until we mentioned this issue to the office. No portable restroom was ever made available. the salesman claimed that the job would be overseen throughout the day, each day, by a project manager, and that the job would be done by factory-trained workers exclusive to Interlock. This assurance was the reason we hired Interlock over another company that sells a similar product. His assurances turned out to be completely untrue. As a result of this misrepresentation, we ended up paying $34K for a roof that we are not happy with. I would strongly advise against hiring Interlock.

John and Song F.Brighton, MA

This is the roof I’ve been dreaming of since I started to see my old one fail. It looks so sleek and modern and it was a great experience from estimate to installation! N/a Metal roofing is more expensive than asphalt, that’s a known variable. But, I’ll never need to reroof my house again and the last roof only lasted 11-12 years. Jonathan convinced me, vs. another company that uses the same product or similar. It was two long days for the crew who stopped only once for a lunch break each day. The product looks great and offers so much peace of mind for me as a homeowner who has had to deal with ice dams and peeling shingles. I get happy just thinking about what’s now overhead.

Bryan W.Roslindale, MA

Give home owners a better option for small roofs than they did to us. Extremely disappointed. We are considering having this roof removed at this point and replaced with a roof that is not so horrible to look at and does nothing for the RESALE VALUE of our home. We also considered posting pictures of this roof on FACE BOOK on the Interlock website to warn other potential customers to beware of what can happen to them.

Florence J.Roslindale, MA

After many years of having my roof repaired or replaced, I decided to call Interlock Industries, Inc. since I had miraculously just received an advertisement in my mail. After Paul Forrer came to my house in July and explained the procedure, etc, I was ready to hire the company. In October, the dumpster and shingles arrived. I was excited. Two men came at the end of October and have diligently worked almost everyday for two weeks. They are precise, neat, and knowledgeable. I am impressed with their work. I can not get over the change in the appearance of my house that their work has made. People slow down and gawk, others have stopped as they " data-wpil-keyword-link="linked">walk by and have complimented me on it. Thank you for making my home my castle!!!

Communication with install crew was difficult. No one spoke fluent English. and when received a call from install supervisor it was difficult to understand him.Other then trying to communicate with the crew, the crew worked late into the evening and did a great job. I understand it not easy to find good workers. The crew was polite and work hard and did great work, but a person who could speak English on the crew would be nice.

Timothy and Elizabeth E.West Roxbury, MA