Metal Shingles Radway, AB Review 🇨🇦 — January 5, 2016 | Interlock®

Radway, AB

★★★☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & Courtesy

Nice product The last question that was posed to Jim was about the completion date,which we were assured that it would be completed within the time line. After several phone calls and on week 7 they started. we were told that it would take 2 days which turned to be 7. So i got to listen to pounding on my roof for my week of holidays which were booked for the week after the roof was supposed to be completed, also was told they were to be screwed down instead of nails. Was told by Jim when questioned about the satellite dishes that the guys could return them to the correct positioning which when questioned, Antoine said it would be easy, they left that night and the satellite was misaligned for the television $150 bill removed from the bill and as it stands now we are still waiting for a call back for the other dish to be aligned for internet. I'll be going on the roof for a full inspection in the spring

Detailed Ratings

Sales Punctuality

★★★★★ Strongly agree

Sales Knowledge

★★★★ Agree
“"in a perfect world" is not an acceptable response for why the project started late with us initiating the job after 6 weeks”

Employees Professionalism

★★☆☆☆ Disagree
“Phone calls with answering service with no forwarding of calls to the appropriate persons and no call backs.The guys would show up around 9:30 and start around 10.”

Communication

★★☆☆☆ Disagree
“No progress reports at all”

Installation Crew

★★★☆☆ Neutral
“6 Days to do the roof when we were told 2”

Quality Of Workmanship

★★★☆☆ Neutral
“Flashing in the valleys are not laying down tight,Flashing around the perimeter looks like it was done by an apprentice”

Clean & Safe

★★★★ Agree
“Picked up metal frozen in ground with 2 dogs at the house”

Professional Completion

★★★☆☆ Neutral
“Flashing is not laying down properly around the edges of roof, lower roof below kitchen window the vinyl siding he's been jammed up because the old shingles were not removed prior to the metal being applied”

Problem Resolution

★★★☆☆ Neutral
“After the initial visit from Jim we had to call Interlock at the end of 5 weeks to get some info on the re-roofing job”

Schedule

☆☆☆☆ Strongly disagree
“No they did not and again with the comment of "In a Perfect World" doesn't sit well with us for recommendations”

Likely To Recommend

★★★☆☆ Neutral
“Nice product”

Roof Details

Roof Installation Location: Radway, AB

Roof Installation Year: 2015

Roof Age: 10 years, 7 months, 6 days

Review Submitted: 0 years, 1 month, 28 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Radway

Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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