Metal Shingles Port Moody, BC Review 🇨🇦 — July 24, 2020 | Interlock®

Port Moody, BC

What was involved in this Interlock® Slate roof installation in Port Moody, BC?

Interlock installed an Interlock® Slate system in Deep Charcoal on a home in Port Moody, BC, completed June 30, 2020. The project covered roughly 34 squares of roofing. John Nesbit and Kazuko O. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on July 24, 2020. Employees Professionalism scored 3 out of 5, with the homeowner noting: “Courteous yes. But there were some gaps in the service I have detailed below.” The installation was carried out by Interlock Roofing. The roof has been in place 6 years and remains under Interlock's lifetime limited warranty.

★★★★☆
John Nesbit and Kazuko O.Port Moody, BCReview: July 24, 2020 · Completion: June 30, 2020
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Professional Completion and Problem Resolution are the main areas that need to be improved. I suggest you have someone inspect the installation when it is completed. Soffit vents should be an item to select on the contract so the inspection can check the work against what was contracted. I shouldn't have to identify the issues and ensure there is follow up.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on July 24, 2020. Interlock does not edit responses or choose which are published. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★☆Agree

Sales Punctuality

★★★★☆Agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★☆☆Neutral
“Courteous yes. But there were some gaps in the service I have detailed below.”

Communication

★★★☆☆Neutral
“I would like to know when follow-up work will be scheduled.”

Installation Crew

★★★☆☆Neutral
“There were several items that were not done and require follow up work (soffit vents, snow guards, etc.).”

Quality Of Materials

★★★★☆Agree

Quality Of Workmanship

★★★☆☆Neutral
“Some of the pieces that overhang gables need to be trimmed.”

Clean & Safe

★★★☆☆Neutral
“The installers left a harness on the roof. Weeks later it's still there.”

Professional Completion

★★☆☆☆Disagree
“Soffit vents were promised but not installed. Not all the snow guards were installed. I paid for 50 snow guards but it looks like most were not installed.”

Problem Resolution

★★☆☆☆Disagree
“I reported the problems above to an Interloc person to whom I gave the cheque. He said they would be corrected but that was some time ago and I would like to know when this work will be done.”

Schedule

★★★★☆Agree

Roof Details

Roof Installation Location: Port Moody, BC

Roof Installation Year: 2020

Roof Age: 6 years, 2 months, 9 days

Review Submitted: 0 years, 0 months, 24 days after completion date

Roof System: Interlock® Slate Metal Roofing

Roof Color: Deep Charcoal

Local Interlock Roofing Company Near Port Moody

Interlock Metal Roofing (BC) Ltd.

Interlock Metal Roofing (BC) Ltd. has been protecting Metro Vancouver homes since 1983, delivering premium aluminum roofing systems designed for the West Coast’s rainy climate and coastal challenges. From Vancouver to Burnaby, Coquitlam, and Richmond, our roofs are engineered to resist corrosion, moss, and heavy rainfall—while enhancing curb appeal and property value. As a BBB A+ accredited company and one of Canada’s most trusted metal roofing installers, we offer homeowners lifetime protection, energy efficiency, and peace of mind.

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